ContributionsMost RecentMost LikesSolutionsRe: Home move - new owner Yes they should have, I was on that chat for too long to have that happen. Yes it was regarding the same issue. Thanks for the detail, that's exactly what I thought I just needed it confirmed by someone. Cheers. Home move - new owner Hi, bit of a strange one. I recently moved and the person who moved in to my property is having trouble getting Sky fibre installed. I've been asked if I can let virgin know that it's ok for sky to take over the service for the house. It doesn't make a lot of sense to me as my account has moved successfully, but I thought I'd check and see if there's anything I can do. Additionally, this is nowhere near good enough. Solved