ContributionsMost RecentMost LikesSolutionsRe: Why can't I get virgin media both neighbours have it? It appears I need to update the contact phone number. Can I use the same DM thread from last month? Re: Why can't I get virgin media both neighbours have it? Daniel_Et Forum Team In response to mmcclung64 Options a month ago Hi @mmcclung64 👋 Thank you for your post and welcome to the Virgin Media Community 😀 In order to look into this for you further, we'll need to send you a private message on here. Look out for the purple envelope in the top right-hand corner. Regards, Daniel Re: Why can't I get virgin media both neighbours have it? I am still waiting for a call since april 24 Re: Why can't I get virgin media both neighbours have it? Exact same problem -- the flats immediately downstairs and immediately next door show as service available and mine is not. How can this be? Is the infrastructure here that impoverished? This is the middle of Edinburgh for crying out loud.