JuicyGoomba
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Joined 3 years ago
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Re: 1gig, hub 5, unusable for online gaming, packet loss and latency issues
Been with CityFibre for a month now after leaving BT (who I switched to from virgin). All I can say is full fibre is amazing. 12ms to London. 1gb down/up as well. £30/M. Oh and I have it on good authority that the north east Virgin exchange is close to breaking point, which is why it's so unusable for gaming. The packet loss situation for my neighbour is twice as bad as what mine was when I made this post. It's abysmal. According to various engineers, Virgin are refusing to maintain or repair the exchange. Good to know my £62 per month was going to the upkeep of services eh?Re: 1gig, hub 5, unusable for online gaming, packet loss and latency issues
I had BT FTTC 80mbps installed on Monday, and everything other than download speeds are significantly faster and more stable than Virgin. As an example, I haven't had a single lost packet when gaming, and the latency is 10-15ms LOWER than Virgin. I consistently get 19ms flat stable connections to Acti/Blizzard games such as WoW, Overwatch, and CoD. Before it was 35-40ms with 1-2% packet loss at all times with Virgin. On Rocket League, I got into a game on a local UK server (they seem to have servers all over Europe) and I had a constant 15ms connection. It's unheard of for me. On Virgin it's 26-30ms on a UK RL server, and constant red warning signs for packet loss. Downloaded BF1 to try, as I'd previously uninstalled a long time ago blaiming EA's servers... yet it was Virgin all along. Stable 29ms on a large conquest server, bullets are INSTANT. Not a single lost packet, and for once it feels like the only limited to how well I play is me, not the stupid Virgin connection. Seriously, bullets register the second I click. Instant hit registration, a Lawrence SMLE clicking a head on BF1 = instant ded. No questions asked. The worst part about all of this is that my neighbour mitigated a lot, but not all, of the packet loss issues by using a £300 Asus router. I'm not willing to do that when BT's 5 year old ancient Smart Hub 2 can deliver an outstanding gaming experience despite having the value of around a tenner. I go to his and while it's not great, it's significantly better than what I experienced with both the Hub 5 and a Nest WiFi with the Hub 5 in modem. We're on the same node, 3 doors away. No BQM charts sadly for the BT connection, as it doesn't support the pings and I'm not willing to DMZ a device on the network in order to work around it. All I can say is even on BF2042 I now have a solid 29ms in every game. The latency line for my connection remains completely flat with no variation. If anyone is reading this and is considering Virgin, I can only advise to take out two lines. One BT line strictly for gaming, and one Virgin line if you need the 1gbps speed for downloads. I currently have both lines, but seriously considering just cancelling the Virgin line altogether and living with 80mbps BT. Even something as basic as loading up a website is quicker on BT, despite being significantly slower on paper. Guess thats the 15ms reduction in latency doing it's job. Set 1.1.1.1 as your DNS and it's the fastest I've ever seen a website load.Re: 1gig, hub 5, unusable for online gaming, packet loss and latency issues
Contract ended last month thankfully, but still took 4 painful phone calls to finally get it cancelled. The biggest downside is that Virgin retentions dept are now relentlessly calling me, presumably to offer me a deal that wasn't available when I cancelled, how convenient. Only standard BT FTTC around here sadly, and there's a giant hill in the way of the 5G mast so no 5G router as an alternative either. Back to 70-80mbps speeds for a couple of years it looks like. My neighbours connection is just as bad, always looks the same on BQM, so likely something at the node or futher along the chain. As you say, it's not in Virgin's interest to bother fixing it, and they've just lost two customers who were sitting on £62/m contracts.Re: 1gig, hub 5, unusable for online gaming, packet loss and latency issues
Cat 6 and cat 7. As per the previous post, it is useless advice. The higher grading of cable is mostly used by commercial settings. This is simply a case of the engineer thinking "muh higher number Betta than Ur low number". The BQM charts are direct to the router. Meaning everything that goes from Virgins network all the way through the coaxial to the hub 5. There is nothing else, no Ethernet cables, no WiFi, nothing. I know it's not your fault, but the systems do not work, and you are therefore being paid to tell porkies in the hopes of retaining customers. The uneducated engineers do not help matters, but I can only assume that when they visit people who do not have any knowledge of such matters that they will go out and buy a cat 7 cable, and by god when the placebo effect kicks in all is well again. Not that I should have to post anymore evidence, as this entire community forum shows how bad the entire virgin network is, but with a direct connection to the hub 5 with a short 1m cable the issues still persist. Last night it was 3-5% packet loss consistently when trying to play online. I'd have happily taken a £30/month deal to stay with Virgin and use the 1gbps line for game downloads, and use the savings on the new BT line that's installed in a couple of weeks. But alas, the customer service rep was very rude, did not listen, and just wanted rid of me. Kind of the same way I feel about Virgins "service". Coincidentally after the national embarrassment Virgin suffered with their outage recently, Openreach emailed the day after to say more areas are now on the build plans. Almost like they wanted to take advantage or something. At least the first engineer that visited actually had training. He was very honest that virgins network simply is not good enough for gaming or reliable connections. DOCSIS needs to die, and Virgin will provide an expensive poor service for years to come until it is replaced by full fibre. The second engineer was an embarrassment.Re: 1gig, hub 5, unusable for online gaming, packet loss and latency issues
Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 362000000 1.8 42 QAM 256 29 2 178000000 5.2 43 QAM 256 6 3 186000000 5.2 43 QAM 256 7 4 194000000 5.2 43 QAM 256 8 5 202000000 4.9 43 QAM 256 9 6 210000000 4.9 43 QAM 256 10 7 218000000 3.9 43 QAM 256 11 8 226000000 2.9 42 QAM 256 12 9 234000000 2.5 42 QAM 256 13 10 242000000 2.2 42 QAM 256 14 11 250000000 2.3 42 QAM 256 15 12 258000000 2.4 42 QAM 256 16 13 266000000 2.4 42 QAM 256 17 14 274000000 2.4 42 QAM 256 18 15 282000000 2.3 42 QAM 256 19 16 290000000 2.3 42 QAM 256 20 17 298000000 2.2 42 QAM 256 21 18 306000000 2.3 42 QAM 256 22 19 314000000 2.3 42 QAM 256 23 20 322000000 2.5 42 QAM 256 24 21 330000000 2.6 43 QAM 256 25 22 338000000 2.8 42 QAM 256 26 23 346000000 2.6 43 QAM 256 27 24 354000000 2.1 42 QAM 256 28 25 370000000 1.6 42 QAM 256 30 26 378000000 1.5 42 QAM 256 31 27 386000000 1.3 42 QAM 256 32 28 394000000 1.3 42 QAM 256 33 29 402000000 1.2 42 QAM 256 34 30 410000000 1.2 42 QAM 256 35 31 418000000 1 42 QAM 256 36 Downstream bonded channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 42 32946 0 2 Locked 43 3985 0 3 Locked 43 11515 4616 4 Locked 43 12813 4145 5 Locked 43 6974 0 6 Locked 43 12706 2904 7 Locked 43 11786 3350 8 Locked 42 11279 3021 9 Locked 42 12121 3440 10 Locked 42 11030 3337 11 Locked 42 12813 3718 12 Locked 42 13613 11504 13 Locked 42 13594 7646 14 Locked 42 14400 3709 15 Locked 42 18071 2881 16 Locked 42 19804 3138 17 Locked 42 22821 2978 18 Locked 42 23163 3127 19 Locked 42 21555 3308 20 Locked 42 21931 497 21 Locked 43 29339 3033 22 Locked 42 38086 3149 23 Locked 43 35711 2789 24 Locked 42 31640 2701 25 Locked 42 34386 2739 26 Locked 42 44340 2703 27 Locked 42 42926 2421 28 Locked 42 49973 463 29 Locked 42 55548 2249 30 Locked 42 66602 1971 31 Locked 42 86649 2029Re: 1gig, hub 5, unusable for online gaming, packet loss and latency issues
Sadly the log wont go back beyond 10am this morning, but I'd expect it to be equally as hilarious: 04-04-2023 11:03:14 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 04-04-2023 11:03:14 notice US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 04-04-2023 11:03:10 notice REGISTRATION COMPLETE - Waiting for Operational status 04-04-2023 11:03:04 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 04-04-2023 11:03:04 warning Dynamic Range Window violation 04-04-2023 11:03:04 warning Dynamic Range Window violation 04-04-2023 11:03:04 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 04-04-2023 11:03:04 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 04-04-2023 11:03:04 warning Dynamic Range Window violation 04-04-2023 11:03:04 warning REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 04-04-2023 11:03:04 warning Dynamic Range Window violation 04-04-2023 11:03:04 warning Dynamic Range Window violation 04-04-2023 11:03:04 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 04-04-2023 11:03:04 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 04-04-2023 11:02:59 notice DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 04-04-2023 11:02:48 warning DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 04-04-2023 11:02:46 notice Honoring MDD; IP provisioning mode = IPv4 04-04-2023 11:02:04 warning DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 04-04-2023 11:02:02 notice Honoring MDD; IP provisioning mode = IPv4 04-04-2023 10:13:49 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 04-04-2023 10:13:45 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 04-04-2023 10:13:25 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 04-04-2023 10:13:25 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 04-04-2023 10:13:23 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 04-04-2023 10:13:22 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 04-04-2023 10:12:45 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 04-04-2023 10:12:45 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 04-04-2023 10:12:26 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 04-04-2023 10:12:25 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 04-04-2023 10:12:05 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 04-04-2023 10:12:05 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; 04-04-2023 10:11:13 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;Re: 1gig, hub 5, unusable for online gaming, packet loss and latency issues
Engineer said he couldn't do anything, same as the last engineer. Advised us to try a Cat 7 cable as it's better than Cat5e, I'm still not sure whether to laugh or cry at the suggestion that a Cat 7 cable will somehow fix the issues that occur before they even hit my wired network in the house. The engineer also claimed to have Cat 9 in his own home as it's better. Not sure whether he was joking or not, if he was being serious then I'm not exactly surprised at how bad the network runs. For those with limited or no knowledge of networking, Cat 9 doesn't exist. He also wanted our WiFi password to run tests, which is strange. Either way I wasn't home and I'm apparently the only one who knows it. Here's a lovely graph of the last 24 hours: If anyone is reading this and considering using Virgin media, I'd say unless you're extremely deperate to the point where normal FTTC broadband or even a 5G router is not an option then steer well clear.
