ContributionsMost RecentMost LikesSolutionsRe: Cannot register for my Virgin media account Thank you Tom, to note the Forum staff have been nothing but helpful and I appreciate you trying to push this through for me as consistently as you all have, it is once it leaves the forum and is raised as a ticket that the radio silence appears and I will make this clear as again I have always had very swift assistance on this particular platform- I have PM’d Zoie as recommended, Regards. Re: Cannot register for my Virgin media account How ironic, it seems I cannot make a complaint without being asked to sign in to My Virgin Media which I cannot do and which my entire issue is based on. Please provide a phone number, email address or postal address so that I make my complaint without needing to log in. regards. Re: Cannot register for my Virgin media account Dear Team, Unfortunately, I have been more than patient waiting for this to be resolved. Despite this being chased on numerous occasions by me and then yourselves as community moderators attempting to push this ticket through, no action has been taken by IT to attempt to make contact with me and I will now be making a formal complaint. I’m very disappointed that this couldn’t be resolved through the standard procedure. regards. Re: Cannot register for my Virgin media account Thank you Kain, I hope for a response to this shortly, kind regards. Re: Cannot register for my Virgin media account Hi Nat, just to confirm that as of now I’ve still had no contact in relation to a resolution for this issue, many thanks. Re: Cannot register for my Virgin media account Thank you Nat will chase up tomorrow if nothing has happened, kind regards, chloe. Re: Cannot register for my Virgin media account Hi Zoie, no I’ve heard nothing from the team and nothing works still. Really disappointed but very much appreciate you checking on this for me, kind regards. Re: Cannot register for my Virgin media account Hi Zoie thanks for checking! Sadly no i haven’t heard anything either 😞 thanks, chloe. Re: Cannot register for my Virgin media account Huge thanks for escalating this for me today Zoie, much appreciated. Re: Cannot register for my Virgin media account Thank you for your reply, Nothing has changed since I originally reported the issue- I am still going to register, inputting my email address to start the process and getting the error message ‘Oops we’ve ran into a problem, wait a minute and try again (Code: DEF01) the issue is the same on all my devices regardless of Web Browser/clearing cache/using private browsing. kind regards.