martinwood333
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Re: hub 5 - keeps disconnecting
In the end after a couple engineer visits where they checked the drop cable and junction boxes (and even re-terminated the lines), the Hub 5 was the fault. We were switched to the Hub 4 and we've been problem-free since. The Hub 4 fixed the issue immediately. I can only guess there must be some incompatibilities with the Hub 5 and some of the infrastructure.1.1KViews0likes0CommentsRe: hub 5 - keeps disconnecting
Hi again Molly, Just to followup, have had the Hub 5 in router mode for over an hour now and have just now had another connection loss with "MDD message timeout" in the log, so it would appear our 3rd part router isn't at fault. I'll await further instruction. Thanks again!1.1KViews0likes1CommentRe: hub 5 - keeps disconnecting
Hi Molly, thank you for your reply! This does indeed seem to be getting progressively worse as time goes on, happening a few times an hour now, coinciding with MDD Message Timeout logs. I have now switched to router mode, and will keep it set to that for the next few days. Should I expect a reply or followup for this issue on this thread or via PM? Again, many thanks for your help!1.1KViews0likes0CommentsRe: hub 5 - keeps disconnecting
Primary Downstream Service Flow SFIDMax Traffic RateMax Traffic BurstMin Traffic RateSFIDMax Traffic RateMax Traffic BurstMin Traffic Rate 9880 1200000450 bps 42600bytes 0 bps 14604 128000 bps 4000bytes 0 bps Primary Upstream Service Flow SFIDMax Traffic RateMax Traffic BurstMin Traffic RateMax Concatenated BurstScheduling TypeSFIDMax Traffic RateMax Traffic BurstMin Traffic RateMax Concatenated BurstScheduling Type 9879 55000270 bps 42600bytes 0 bps 16320bytes Best Effort 14603 128000 bps 4000bytes 0 bps 1522bytes Best Effort1.3KViews0likes4CommentsRe: hub 5 - keeps disconnecting
Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 139000000 5.4 42 QAM 256 1 2 147000000 5.6 42 QAM 256 2 3 155000000 5.6 42 QAM 256 3 4 163000000 5.6 42 QAM 256 4 5 171000000 5.4 42 QAM 256 5 6 179000000 5.3 43 QAM 256 6 7 187000000 5.3 43 QAM 256 7 8 195000000 5.5 43 QAM 256 8 9 203000000 5.5 43 QAM 256 9 10 211000000 5.5 42 QAM 256 10 11 219000000 5.3 41 QAM 256 11 12 227000000 5.1 42 QAM 256 12 13 235000000 4.9 42 QAM 256 13 14 243000000 4.6 42 QAM 256 14 15 251000000 4.3 42 QAM 256 15 16 259000000 4.3 42 QAM 256 16 17 267000000 4.4 42 QAM 256 17 18 275000000 4.5 43 QAM 256 18 19 283000000 4.7 43 QAM 256 19 20 291000000 4.6 42 QAM 256 20 21 299000000 4.4 42 QAM 256 21 22 307000000 4.2 42 QAM 256 22 23 315000000 4 42 QAM 256 23 24 323000000 3.9 42 QAM 256 24 25 331000000 4 42 QAM 256 25 26 339000000 4.1 42 QAM 256 26 27 347000000 4 42 QAM 256 27 28 355000000 3.9 42 QAM 256 28 29 363000000 3.7 42 QAM 256 29 30 371000000 3.6 42 QAM 256 30 31 379000000 3.6 42 QAM 256 31 Downstream bonded channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 42 12 0 2 Locked 42 22 0 3 Locked 42 2 0 4 Locked 42 0 0 5 Locked 42 2 0 6 Locked 43 3 0 7 Locked 43 21 0 8 Locked 43 40 0 9 Locked 43 18 0 10 Locked 42 0 0 11 Locked 41 2 0 12 Locked 42 0 0 13 Locked 42 0 0 14 Locked 42 0 0 15 Locked 42 0 0 16 Locked 42 0 0 17 Locked 42 0 0 18 Locked 43 0 0 19 Locked 43 0 0 20 Locked 42 0 0 21 Locked 42 0 0 22 Locked 42 0 0 23 Locked 42 0 0 24 Locked 42 0 0 25 Locked 42 0 0 26 Locked 42 0 0 27 Locked 42 0 0 28 Locked 42 0 0 29 Locked 42 0 0 30 Locked 42 0 0 31 Locked 42 0 0 Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 0 49600000 42.8 5120 QAM 64 1 1 43100000 42.3 5120 QAM 64 2 2 36600000 42.3 5120 QAM 64 3 3 30100000 41.8 5120 QAM 64 4 4 23600000 41.3 5120 QAM 64 5 Upstream bonded channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 0 ATDMA 0 0 0 0 1 ATDMA 0 0 0 0 2 ATDMA 0 0 0 0 3 ATDMA 0 0 0 0 4 ATDMA 0 0 0 01.3KViews0likes5CommentsRe: hub 5 - keeps disconnecting
Hi there, less than a month ago I upgraded to a Hub 5 with 1Gbps connection. I've been having connection drop-outs over the past few days, and is now happening roughly every hour. I'm using the Hub in Modem mode. I've tried resetting/restarting the Hub and Router with no success. When the drop-outs occur, all devices stay connected to our router (wired and wifi) and the router/LAN functions as normal. This issue appears to be isolated to the Hub 5. There is a 6dB attenuator in use. I mention this as the log mentions 6dB below threshold. (Would removing the attenuator fix this??) The log is as below... Any help is appreciated! Router status Refresh data Network Log Time Priority Description 07-03-2023 19:36:18 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=****;CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.1; 07-03-2023 19:34:38 notice CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=****;CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.1; 07-03-2023 19:34:20 warning MDD message timeout;CM-MAC=*****;CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.1; 07-03-2023 18:21:33 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=*****;CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.1; 07-03-2023 18:19:50 notice CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=*****;CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.1; 07-03-2023 18:19:40 warning MDD message timeout;CM-MAC=*****;CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.1; 07-03-2023 17:09:37 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=*****;CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.1; 07-03-2023 17:08:19 notice CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=*****;CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.1; 07-03-2023 17:07:54 warning MDD message timeout;CM-MAC=*****;CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.1; 07-03-2023 14:43:51 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=*****;CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.1; 07-03-2023 14:42:18 notice CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=*****;CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.1; 07-03-2023 14:42:14 warning MDD message timeout;CM-MAC=*****;CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.1; 07-03-2023 13:36:32 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=*****;CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.1; 07-03-2023 13:35:11 notice CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=*****;CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.1; 07-03-2023 13:34:46 warning MDD message timeout;CM-MAC=*****;CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.1; 07-03-2023 13:06:43 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=*****CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.1; 07-03-2023 13:05:01 notice CM-STATUS message sent. Event Type Code: 1; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=*****;CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.1; 07-03-2023 13:04:48 warning MDD message timeout;CM-MAC=*****;CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.1; 07-03-2023 11:52:18 notice US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=*****;CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.1; 07-03-2023 11:52:18 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=*****;CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.1; 07-03-2023 11:52:14 notice REGISTRATION COMPLETE - Waiting for Operational status 07-03-2023 11:52:08 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=*****;CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.1; 07-03-2023 11:52:08 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=*****;CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.1; 07-03-2023 11:52:08 warning Dynamic Range Window violation 07-03-2023 11:52:08 warning Dynamic Range Window violation 07-03-2023 11:52:08 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=*****;CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.1; 07-03-2023 11:52:08 warning Dynamic Range Window violation 07-03-2023 11:52:08 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=*****;CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.1; 07-03-2023 11:52:08 warning Dynamic Range Window violation 07-03-2023 11:52:08 warning Dynamic Range Window violation 07-03-2023 11:52:08 warning Dynamic Range Window violation 07-03-2023 11:52:08 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=*****;CMTS-MAC=*****;CM-QOS=1.1;CM-VER=3.1; More diag details in the following post(s)...1.3KViews0likes6Comments