ContributionsMost RecentMost LikesSolutionsRe: Experiencing high ping spikes Adding back into this thread with an update. I received a visit from an engineer who, while replacing the Hub 4 with a Hub 5 (which, surprise surprise, hasn't done anything), informed me that "they can't do anything about latency". Which is pure drivel, honestly. Its very clearly oversubscription on the ISP, and my internet is unusable for gaming at the moment. Is there any way to escalate this issue? I've also added in a new broadband monitor for the router, showing the exact same latency spikes through the day. https://www.thinkbroadband.com/broadband/monitoring/quality/share/d4732c870cf0b8f2e48b9c1d0cd33f3fb0d2fe82 Re: Experiencing high ping spikes I have no idea what this means haha Re: Experiencing high ping spikes Hi Megan, I was told to contact again if the issue wasn't resolved by an engineer visit. While the engineer did come and tighten all our cable connections, the high ping spikes remain. The issues are still extremely prevalent and sometimes more so than before. Re: Experiencing high ping spikesHey Megan, Thank you for the response!Re: Experiencing high ping spikesHaving extreme problems at the moment. Did another test and nothing peculiar is showing up on a realspeed test: Latency: 13ms Jitter: 1.86ms Really not sure what to do, I'm getting very **bleep** off with Virgin at the moment.Re: Experiencing high ping spikesI finally got the latency and jitter results: Latency: 14.3ms Jitter: 2.32msRe: Experiencing high ping spikesThanks for the help. What does the path look like from here with Virgin? Can I prove this is happening and use it to get Virgin to fix or look elsewhere?Re: Experiencing high ping spikes Could you explain at all how I would check for overutilisation? For reference, only two people are using the internet at once in my household. I'm one of them, generally using it for online gaming and/or streaming video content, and my parents are another, sometimes watching video content on television. I would have thought that 1Gbps package would stop this from being an issue. Re: Experiencing high ping spikesTrying to use this service and it keeps saying "router is busy"?Re: Experiencing high ping spikes If the issue is my router, what are the solutions here? Virgin Media are raising the price of our package soon offering a potential out if this is entirely unfixable.