djgeurn
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Re: Help!!
3.0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 258000000 7.6 41 QAM 256 16 2 194000000 7.7 41 QAM 256 8 3 202000000 7.6 41 QAM 256 9 4 210000000 7.7 41 QAM 256 10 5 218000000 7.6 41 QAM 256 11 6 226000000 7.6 41 QAM 256 12 7 234000000 7.6 41 QAM 256 13 8 242000000 7.5 41 QAM 256 14 9 250000000 7.5 41 QAM 256 15 10 266000000 7.5 41 QAM 256 17 11 274000000 7.4 41 QAM 256 18 12 282000000 7.4 41 QAM 256 19 13 290000000 7.5 41 QAM 256 20 14 298000000 7.5 41 QAM 256 21 15 306000000 7.5 41 QAM 256 22 16 314000000 7.3 41 QAM 256 23 17 322000000 7.2 41 QAM 256 24 18 330000000 7 40 QAM 256 25 19 338000000 7 40 QAM 256 26 20 346000000 6.9 40 QAM 256 27 21 354000000 7 40 QAM 256 28 22 362000000 7.1 40 QAM 256 29 23 370000000 7 40 QAM 256 30 24 378000000 6.8 40 QAM 256 31 25 386000000 6.7 40 QAM 256 32 26 394000000 6.5 40 QAM 256 33 27 402000000 6.5 40 QAM 256 34 28 410000000 6.5 40 QAM 256 35 29 418000000 6.5 40 QAM 256 36 30 426000000 6.3 39 QAM 256 37 31 434000000 6.1 39 QAM 256 38 3.0 Downstream channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 41 59 358 2 Locked 41 39 323 3 Locked 41 38 158 4 Locked 41 2265 27449 5 Locked 41 1846 2081 6 Locked 41 2214 26751 7 Locked 41 1807 1530 8 Locked 41 1836 1863 9 Locked 41 2199 26976 10 Locked 41 2177 26099 11 Locked 41 2149 27026 12 Locked 41 2057 28093 13 Locked 41 2135 26447 14 Locked 41 2145 26929 15 Locked 41 2072 27534 16 Locked 41 2098 27378 17 Locked 41 2208 26788 18 Locked 40 1986 26379 19 Locked 40 2006 25883 20 Locked 40 1988 2005 21 Locked 40 1990 27323 22 Locked 40 2101 25520 23 Locked 40 2060 25868 24 Locked 40 2099 23736 25 Locked 40 1870 1538 26 Locked 40 2145 23826 27 Locked 40 2190 24088 28 Locked 40 2162 24949 29 Locked 40 2279 24856 30 Locked 39 1385 1248 31 Locked 39 2345 22164 3.1 Downstream channels Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz) 49 94 4K 1840 QAM 4096 1108 3.1 Downstream channels Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile) 49 Locked 38 4.0 3992746035 84151View0likes0CommentsRe: Help!!
3.0 Upstream channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 0 49600000 43.3 5120 QAM 16 1 1 43100000 43 5120 QAM 16 2 2 36600000 43 5120 QAM 16 3 3 30100000 42.8 5120 QAM 16 4 4 23600000 42.5 5120 QAM 16 5 3.0 Upstream channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 0 ATDMA 0 2 5 0 1 ATDMA 0 2 7 0 2 ATDMA 0 2 21 0 3 ATDMA 0 2 6 0 4 ATDMA 0 2 6 0 3.1 Upstream channels Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation 6 10.4 38.7 2K QAM 256 3.1 Upstream channels Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts 6 OFDMA 208 74000000 39 025Views0likes3CommentsRe: Help!!
So, update for you - I invested in an Asus router which seems to be working well. Seeing more robust connectivity and great speeds/latency and no packet loss. However, still getting drops from the SH5 in Modem mode. here's what we're seeing on the SH page:- Time Priority Description 18-02-2025 11:22:57 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC= 18-02-2025 11:22:57 critical 16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=a 18-02-2025 11:21:49 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC==3.1; 18-02-2025 11:21:06 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=;CM-QOS=1.1;CM-VER=3.1; 18-02-2025 11:21:06 critical 16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=-QOS=1.1;CM-VER=3.1; 18-02-2025 11:20:42 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=aOS=1.1;CM-VER=3.1; 18-02-2025 11:20:23 critical No Ranging Response received - T3 time-out;CM-MAC=;CM-QOS=1.1;CM-VER=3.1; 18-02-2025 11:20:09 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=;CM-QOS=1.1;CM-VER=3.1; 18-02-2025 11:20:09 warning TCS Partial Service;CM-MAC=a-QOS=1.1;CM-VER=3.1; 18-02-2025 11:19:58 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=a;CM-QOS=1.1;CM-VER=3.1; 18-02-2025 11:19:44 critical No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=a-QOS=1.1;CM-VER=3.1; 18-02-2025 11:19:43 critical No Ranging Response received - T3 time-out;CM-MAC=CM-QOS=1.1;CM-VER=3.1; 18-02-2025 11:19:38 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 19 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=a7;CM-QOS=1.1;CM-VER=3.1; 18-02-2025 11:19:31 critical No Ranging Response received - T3 time-out;CM-MAC=;CM-QOS=1.1;CM-VER=3.1; 18-02-2025 11:19:28 critical No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=a;CM-QOS=1.1;CM-VER=3.1; 18-02-2025 11:19:10 warning MDD message timeout;CM-MAC=f;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.1; 18-02-2025 11:19:10 critical No Ranging Response received - T3 time-out;CM-MAC=a7;CM-QOS=1.1;CM-VER=3.1; 18-02-2025 00:50:35 error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CM-QOS=1.1;CM-VER=3.1; 16-02-2025 17:47:04 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=aCM-QOS=1.1;CM-VER=3.1; 16-02-2025 17:42:01 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=aCM-QOS=1.1;CM-VER=3.1; 15-02-2025 14:22:45 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=;CM-QOS=1.1;CM-VER=3.1; 15-02-2025 14:22:45 critical 16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=a;CM-QOS=1.1;CM-VER=3.1; 15-02-2025 14:21:37 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=a7;CM-QOS=1.1;CM-VER=3.1; 14-02-2025 12:50:34 error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CM-QOS=1.1;CM-VER=3.1; 13-02-2025 23:45:32 notice GUI Login Status - Login Success from LAN interface 13-02-2025 15:18:32 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=7;CM-QOS=1.1;CM-VER=3.1; 13-02-2025 15:08:19 notice CM-STATUS message sent. Event Type Code: 5; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=a7;CM-QOS=1.1;CM-VER=3.1; 13-02-2025 15:08:15 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=7;CM-QOS=1.1;CM-VER=3.1; 13-02-2025 15:08:09 notice CM-STATUS message sent. Event Type Code: 4; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=a;CM-QOS=1.1;CM-VER=3.1; 13-02-2025 15:07:52 warning MDD message timeout;CM-MAC=a7;CM-QOS=1.1;CM-VER=3.1; 11-02-2025 00:50:32 error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CM-QOS=1.1;CM-VER=3.1; 10-02-2025 12:44:00 notice GUI Login Status - Login Success from LAN interface 08-02-2025 16:15:33 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=aCM-QOS=1.1;CM-VER=3.1; 07-02-2025 12:50:31 error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=aCM-QOS=1.1;CM-VER=3.1; 06-02-2025 23:45:00 notice GUI Login Status - Login Success from LAN interface 06-02-2025 19:30:19 notice GUI Login Status - Login Success from LAN interface0Views0likes0CommentsRe: Help!!
Thanks for the replies everyone. If anyone has experience of good alternatives? I have the superhub 5 and 2 pods, coverage is really good round the house and speed is not the issue per se. It's robustness and consistency that I need! Would the business hub give better results or is it worth me spending the £500?? Open to advice ! Thanks again65Views0likes2CommentsHelp!!
Can one of the Mods or anyone please help me? I've had intermittent faults going on for what feels like about a year. Had a few new modems, engineers out 3 times and starting to lose faith in the Virgin service. I'm quite a heavy user in that I have maybe 60 odd devices connected and do use a lot of multimedia and large files over the network. It feels like the engineers that come out don't really understand the router or what the error messages mean on the router status page and as for the tech support team, well I cant bring myself to talk to them anymore. The symptoms are disconnects maybe 10 times a day, mostly brief but a pain, on speed tests we seem to be getting dropped packets (between 2 and 5%) on every test when connected to the wifi pod, if on the router itself it seems to be ok. Speeds vary, latency varies. On the Router page I notice a number of messages from DHCP errors maybe every other day to "US profile assignment change" which sometimes happens 20 times in one day, always swapping from one profile and back to the same one. Last engineer told me this was nothing to worry about but I definitely notice it degrading the experience. Then, maybe once or twice a week I get the router resetting out of the blue saying "Because of Kernel Panic". So frustrating because when it works it's great, but the inconsistency of it is making me pull my hair out. Feels like it's a router problem first and foremost, but interested to hear people's thoughts? Also interested to know if people think a business connection with Virgin would see a better experience? IS it the same router? I work from home so on video calls a lot which is another challenge as the dropouts are a challenge! Can anyone help? And before you ask I've reset, rebooted tried all sorts. I work in IT so am fairly savvy although no network expert! Any ideas welcome!175Views0likes18Comments