diggerati
Tuning in
Joined 3 years ago
User Profile
User Widgets
Contributions
Re: Unable to renew contract online
Hi Vicki The thing is that no price is shown anymore l, even if I did see the link work once a few weeks back and the price displayed was 2gbp more than I pay now (I didn’t take a screenshot then as I didn’t know these links will stop working). Some screenshots are attached of the email I received again yesterday. Clicking on the links take me to the oops page - no actual offer shown.Re: Unable to renew contract online
Hello when I click on current offers, I get taken to a page to chat with someone. Clicking on that link doesn’t do anything either. this is just unbelievable. There are so many complaints about the same issue and Virgin is doing nothing to fix this. My contract ends in two weeks. Maybe I should cancel and take my business elsewhere? I am getting fed up with how much time I am spending trying to get this sorted. The attractive offer you promise does not materialise at all. I even went to an O2 store but they cannot help me.Unable to renew contract online
I have been receiving several emails from Virgin reminding me that my contract is coming to an end soon and with offers to renew it. when I click on the renew your contract link, I get an Oops error message (see attached images). the link did work once but I was not able to finalise the renewal. The offer was only slightly higher than what I pay currently. Now the links don’t work and your call centre is terrible and gives me conflicting advice and different and much higher renewal offers. i would like to retain my Volt package at the current price. I have tried clicking the link from my phone, a laptop and a separate PC & keep getting thr same error. could a support person contact me directly?
