Nathan-91
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Re: WiFi keeps dropping out
Hi, Yes its coaxial cable. So if you do switch itll need a new cable. I have the same issue and ended buying a new router and putting the virgin one into modem mode. Currently battling Virgin to pay for the new router as theirs is useless! All the best1.7KViews1like7CommentsRe: WiFi keeps dropping out
Hi John_GS, Thanks for your reply, So VM think its acceptable to keep customers in a contract with equipment that isn't fit for purpose that keeps dropping out and will only advise us to "not keep it near a fish tank"? Could you discuss the next option of having suitable signal around the house that doesnt drop out without an additional cost to me please? In regards to not advising your customers to buy another router to fix the issue, there are 2 customers in this thread that have been recommended to do exactly that by your engineers. Happy to look and discuss other options. Thanks in advance Nathan1.5KViews0likes10CommentsRe: WiFi keeps dropping out
Hi Gareth_L and the rest of the VM team, Update on the router, it has been connected a week with no errors at all in regards to signal or connectivity issues. This confirms my suspicions that the wifi router built into the Hub is not up to par/fit for purpose. The replacment router I have purchased cost me only £32.99 and has fixed all my issues. Could you please tell me how I go about getting this taken off my bill? As you can appreciate, myself along with other members on this thread have paid in good faith for broadband and wifi provided by VM. However due to the lack of signal around the house proves the equipment isnt fit for purpose and in term could potentially be in breach of contract to which we can leave with no exit fee's. As I previously mentioned, I have had broadband previously provided by BT with no signal issues in the property, and the BT router was in exactly the same place as where the VM one is now. This thread proves there is an issue with the Hub3's that VM need to sort. If you could either PM or reply to this thread I would be grateful. Thank you in advance Nathan1.5KViews0likes12CommentsRe: WiFi keeps dropping out
Hi David_BN Thanks for your message, Nearest wifi user to the router will be my Echo show (about 2-3m away) or my phone when im sat next to it (galaxy fold 4) (aprox 0.5-1m away). Its worth adding that the hub 3 is in exactly the same place my old BT router was and I never had a problem with signal around the house. I have got a DSL TP link router coming today, will set that up and see the outcome over next few days and will update. Thanks1.6KViews0likes16CommentsRe: WiFi keeps dropping out
Hi, We are having the same issue with wifi dropping out. We have tried the following: - Put the router out the way of any potential interference it is on the window sill in the front room. (The only thing next to it is our hive hub which works fine and we had interference which BT broadbad when we was with them) - Changed SSID to our own personal name (do this with every other router with no problems) - Manually changed the channel and turned off the "smart" settings. - plugged in what ever we can via ethernet to free up bandwith - purchased a wifi booster and put in the room where we had a "dead zone" (with all providers) and have had this turned on and off incase its causing interference or making the signal too strong. - Reset the router multiple times. The wifi will randomly drop off for 5ish minutes and just not work, all wired devices seem fine. Items on the network (wireless): - my laptop (about 5 years old) this is infrequently used so isn't always connected - partners laptop (about 2 years old) this is infrequestly used so isn't always connected - my Samsung Galaxy fold 4 (about 3 months old) (connected when home) - partners Iphone 12 (about 1 year old) (connected when home) - 3x amazon echo's in various rooms (always connected) - wifi printer (always on) - 2x fire tv dongles (rarely used) - ring door bell (about a year old) - ezviz floodlight cam (this can only run on 2.4ghz network) Connected wired: - fire tv (about 6 months old) - hive (about 5 years old) As you can see the age of the products vary and are all having the same issues, we have just moved from BT to Virgin and had no WIFI connection issues whilst with them. We have the Hub 3 and missed out on the free hub 4 upgrade offered to customers. My only other suggestions would be to try a new router (hub 4) or for me to buy another router and put the hub 3 into modem mode, but I shouldn't have to do this. I'm more than happy to try other suggestions from other members or Virgin directly. However you can see I think I have exhausted other routes. Apologies for such a long message, would rather give too much info than too little. Thank you Nathan1.6KViews1like0Comments