I agree Stu,We've only had the broadband. As soon as the contracts up were moving if it isnt sorted (I bet any money they'll pay for the router when I put my notice ib to leave!) 

Hi,Yes its coaxial cable. So if you do switch itll need a new cable.I have the same issue and ended buying a new router and putting the virgin one into modem mode.Currently battling Virgin to pay for the new router as theirs is useless!All the best

Hi John_GS,Thanks for your reply,So VM think its acceptable to keep customers in a contract with equipment that isn't fit for purpose that keeps dropping out and will only advise us to "not keep it near a fish tank"?Could you discuss the next option ...

Hi Gareth_L and the rest of the VM team,Update on the router, it has been connected a week with no errors at all in regards to signal or connectivity issues.This confirms my suspicions that the wifi router built into the Hub is not up to par/fit for ...

Hi Molly_T,Thanks for your message,The new router is working great at the moment (fingers crossed).I will keep an eye on it over the next few days and report back to sort a resolution out.Thanks in advanceNathan