ContributionsMost RecentMost LikesSolutionsRe: User already logged in (when not) on hub Yes, the remote reboot was the only way to get the modem operational. It was stuck with a Red Led light. Re: User already logged in (when not) on hub I had the same issue, had to gain access via an Incognito Browser tab, to gain full access and then swith to Modem mode. Had to ask Virgin to reboot it remotely as it would not come back and I lost Internet until the reset it from the VM end.