davem641
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Re: Hive Hub won't connect to Internet
Thanks Paul I have but haven't found anything. But both sides blaming the other isn't helping solve the problem. The Hive Hub is connected to the Virgin Hub, but cant connect to the Internet. The problem is either the Hive Hub is broken, or the Virgin Hub/ connection. I need to eliminate one, so for over a month now I have been asking Virgin if they could run diagnostic tests on their kit. This support website hasn't been able to help me, so I will contact Virgin support directly. Thanks, Dave2.2KViews0likes5CommentsRe: Hive Hub won't connect to Internet
Hive say they can see that the Hive Hub is connected to the Virgin Hub, but it's not connecting to the Internet. They cant tell why and cant diagnose any further. Would be great if Virgin could diagnose the Virgin Hub and search for a reason, but I've asked for ages and seems unlikely. I cant use Hive with Virgin broadband2.9KViews0likes1CommentRe: Hive Hub won't connect to Internet
Hi Sabrina Yes same issue. I want to know why the Hive Hub won't connect to the Internet. Is it because it's broken, or is it because of a problem with the Virgin Hub3 or the broadband connection? Is it possible to work this out by Virgin running diagnostics on my set up? Many thanks Dave3KViews0likes2CommentsRe: Hive Hub won't connect to Internet
Hi Ayisha If the Hive Hub doesnt connect, does this mean the problem is for sure Hive? Do you agree it could be possible it's the Virgin Hub at fault? Without any attempt to diagnose this, it's all just guess work. Could you ask one of your engineers to look at my problem? I could buy a replacement Hive Hub but it might not work ... what then?3.1KViews0likes1CommentRe: Hive Hub won't connect to Internet
Hi Zac As I explained before, I am trying to find out why the Hive Hub box doesnt connect anymore to the Internet, since late April. Is it a problem with the Virgin Hub3 or the Hive Hub? Can you run diagnostics on our Virgin broadband connection and Hub3?2KViews0likes0Comments