ContributionsMost RecentMost LikesSolutionsRe: Secured No Internet - Hub 4 The picture I posted was similar as client 62. Do you know which details I need to black out please? Re: Secured No Internet - Hub 4 Re: Secured No Internet - Hub 4 been few months and still not able to connect via WiFi. Any help will be greatly appreciated Re: Secured No Internet - Hub 4 @John_GS - It is connected to WiFi but not able to access internet or anything. Connection just says No Internet, Secured. @Client62 - The MAC filtering is already disabled Re: Secured No Internet - Hub 4 Megan It is work laptop and yes it has seen my the IT team at work and no there are no issue with the laptop itself. It connects to all other WiFi such as hotspot from my phone or in Costa cafe. Just not working when connected to VM home hub. So it is definitely VM issue. Re: Secured No Internet - Hub 4 Sorry but my knowledge in this technology is not great. I don't how how to put WiFi unit to modem mode and then use own WiFi router. Do not know where to start and what to do if any issues. Should VM not be able to sort out? Re: Secured No Internet - Hub 4 Hello Adri I still have no luck. I'm having this issue since received a new laptop from work. They have checked and everything is working fine. It works on other WiFi and Ethernet but not on my Virgin WiFi. So far I have tried resetting, restarting, unplugging, re plugging but no joy. Checked VM Connect and it's not paused. I think it shows connected on VM Connect but can't work out any No Internet, secured. Re: Secured No Internet - Hub 4 Could thus laptop be blocked by Virgin Media? How can I find out? Re: Secured No Internet - Hub 4 I have checked and it's not paused on VM Connect. Rebooting not worked either. Re: Secured No Internet - Hub 4 Sorry for the lateness. Yes it works on Ethernet cable.