ContributionsMost RecentMost LikesSolutionsRe: Changing to E-billing Totally agree with your comments re eBilling. Hopefully I’ve had mine changed by the customer care team. Next bill will tell me that Re: Changing to E-billing Are you unable to answer any of my two previous queries ? Re: Changing to E-billing I would also ask you to note that when you sign in and go to the Billing and payments help and support page under “sign up to eBilling” is states 1.sign into your account 2. Select My profile at the top of the page. That’s what doesn’t exist and that’s what I was highlighting but you didn’t seem to understand my comments Re: Changing to E-billing What I had and have under Communication preference is eBills/Email/Text yet I still received a paper copy and was charged £1.75 for the privilege. Are you saying I should not have been charged this as I had my account set for e-billing which I thought prior to receiving my bill Re: Changing to E-billing Yes it is and I have tried on both my mobile and laptop. The facility doesn’t exist Re: Changing to E-billing When you ask to change to e-billing you are directed to settings and then “click on Your Profile at the top of the page”. Your Profile at the top of the page doesn’t exist Re: Changing to E-billing Can I ask why you show a plan for changing tone-billing via your website which doesn’t exist i.e “your Profile” Re: Changing to E-billing Thanks for your response but the "Your profile" doesn't exist to allow me to change to e-billing As I say I thought I had done this but, as I am finding out with Virgin, what they agree to and then do is completely opposite from pone another Changing to E-billing Why can't I change to e-billing via the website. I thought I had changed it when in discussion with Virgin but my latest bill shows a charge for a paper bill which I didn't request Solved