l0zzie88
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Re: Email won’t send on virgin Wi-Fi IP blocked?
Don’t get gadget support. You don’t need that. you unfortunately need to raise a formal complaint to get through to their senior technical support team. at the moment I still don’t have an update, or much progress. But the facts are still true: - smtp error on outlook or Apple Mail when using my home WiFi - switch WiFi off and use mobile 4g (EE) no smtp error and Mail send - ip is still listed on the issues list - can check your IP here https://mxtoolbox.com/blacklists.aspx (Google ‘what’s my IP’ if you don’t know why it is) it’s a virgin service issue unfortunately, if you’ve already followed all steps to set up your 3rd party app key for your virgin email account, then this is the issue which remains. I will update IF I ever get any real support from virgin…. The support certainly isn’t turbocharged, like your ad campaigns. 😞1.3KViews0likes0CommentsRe: Email won’t send on virgin Wi-Fi IP blocked?
Yeah I’ve experienced this before and you have to get virgin to act and resolve it on their end with the IP listings. It’s a security setting issue, so annoying you can’t send emails when using their WiFi - so silly! warning, they try and get you to pay for some gadget repair thing, you don’t need this, they need to resolve it on their security settings and work to get the IP unlisted. Virgin forum staff, can you please pick up this issue for us both and provide L2 tech support to resolve the IP blocks so we can use our emails properly.2.1KViews1like11CommentsEmail won’t send on virgin Wi-Fi IP blocked?
Hello, I’m having continued issues with our virgin media WiFi IP and being able to send emails from my iPhone (3rd party app). Get the error of an issue with the SMTP server - there isn’t one, as it works on 4g and webmail. key facts and testing: The webmail client works fine. Send and receive on WiFi. Emails will send when not on the virgin WiFi network from phone Mail or outlook app. emails send when on mobile data 4g from phone Mail app, or outlook app. This suggests there is a security setting by virgin on my WiFi connection stopping their own servers sending emails from their email accounts. How can I get my IP changed to a new one or the current one unblocked so I can use my NTLworld mail account properly? I see others having similar issues and I haven’t god the time to spend 2 hours being passed around India L1 support teams, so a direct answer from the VM forum tech team is requested.3.6KViews1like18CommentsRe: 403 Forbidden on webmail (Again)
when did they make that change, and when was it communicated? I've just been sent into a security loop to try and link my 3rd party email and reset the webmail password, landing on an "Ooops something went wrong" 303 page when I try and follow their instructions. This is abysmal virgin media, from communications on this, to security options (FYI, most people do 2FA via mobile phone numbers or secondary apps), and then we're all just left without access to our emails - fabulous! Where do we go from here, as I'm now locked out with no way of resetting my password after following your instructions to do so here: https://www.virginmedia.com/help/virgin-media-mail-unavailable Proper tech support is required urgently as it's getting ridiculous now and we all should start charging you for our consulting time to resolve your bugs and poor processes. Do you know how we escalate this to a proper VM person on here to actually provide support?1.1KViews2likes6Comments