elpho3nix
Tuning in
Joined 3 years ago
User Profile
User Widgets
Contributions
Re: Netflix - Stopped after house move
Hi Matt. I’m going to be honest, it’s really frustrating that you’ve replied without reading the earlier posts or grasping at all the issue at hand. All the details are above. I moved house and for whatever reason got billed £17.99 by Netflix directly without any knowledge or warning this was going to happen, because my Netflix payment was changed from Virgin Media (behind the scenes, as a result of me loving house). I understand (but you should know this better than me) that this has happened because the way that Virgin change things on their systems when someone moves house is by essentially closing the account at the old address and opening a new account at the new address and porting the remainder of the Contract across. Netflix standard is part of my Virgin Media package. I used to have an add on of c. £5 a month added to my Virgin monthly bill being the difference between standard and premium Netflix which I had upgraded to by choice. The Netflix activation has not been transferred over to my new account number at my new address, hence Netflix billing me directly (without any warning or advance notice). I was told in forum posts above that a form had been submitted to change over the Netflix activation from my old account (at old address) to new account (at current address). I was told this would take up to 10 days and to come back here if I had not received the activation link within those 10 days. Those 10 days have passed, I’ve not received the activation link, and so here I am.671Views0likes8CommentsRe: Netflix - Stopped after house move
Hi Kath. Just coming back as it’s been over 10 days and I’ve not received anything about activating Netflix and I have no options to do so in either my virgin media on the website or the virgin media iOS app. Can this be nudged on please? I’m concerned I’m going to be billed directly by Netflix again. Also, will I be reimbursed £11.99 for the cost of Netflix standard as I was billed directly due to Virgin being unable to reactivate Netflix on my account after I moved house? Cheers708Views0likes10CommentsRe: Netflix - Stopped after house move
Hi Alex As I mentioned in my last post, when I sign in on the website it is the new account, When I sign in on the app it is the old account. So yes please move the app over to the new account (of course). Someone on the phone said they’d transferred this over but it doesn’t appear to have (fully) happened. In any event, we digress, as either way, neither have any option to activate Netflix, which is the (main) issue at hand here. I mentioned above I’ve been charged £17.99 by Netflix without any warning whilst also paying for a Virgin Media package which includes Netflix in my contract. This needs resolving please. cheers863Views0likes15CommentsRe: Netflix - Stopped after house move
Hi Steven I have not received a Netflix activation email recently (since the house move). I did (eventually) receive one before a while ago when Netflix was initially applied to my package, which worked fine up until the recent house move.4.3KViews0likes19CommentsRe: Netflix - Stopped after house move
Hi Sabrina - I too have had this issue with Netflix billing after moving house. I too was billed £17.99 by Netflix directly before I was aware that anything had gone wrong on Virgin Media’s end. Have just spent an hour on the phone to Virgin Media customer services but they haven’t resolved anything other than confirming that Netflix is included in my package. Netflix are still trying to bill me directly. Are you able to have a look into this for me too please.4.3KViews0likes21CommentsRe: Free 360 upgrade
Hi Matt. I’m also having issues getting the upgrade to work. My remotes have arrived. I have two boxes. My main box is giving me a message saying that the update has started on another box (error code MA1/2), the second box isn’t doing any updates it doesn’t even have the 360 upgrade buttons at the top of Home Screen. I’ve restarted multiple times, been through various trouble shooting found on forums and getting same error message every time. Are you able to help me please? Cheers.1.3KViews0likes1Comment