Stumac62
On our wavelength
Joined 3 years ago
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Re: WiFi keeps dropping out
Wow! Just when I thought I'd solved my problem by simply switching provider. . . . I find that trying to get Virgin to acknowledge my requested disconnection date is an absolute joke! Phoned them last night, transferred to retentions and the person at the other end could not hear me, mmmmm, strange I thought, so had another go. This time I tried the texting route. That started at 8.30pm last night. Obviously I had to sleep so at 7.58am this morning Virgin restarted the texting malarky. Guess what folks, I am still waiting on them responding to my last message. It's now 11.38am. It all just confirms I am making the right decision to leave. It is farcical. I am now going to cancel the direct debit. Good luck to anyone else attempting to leave!1.6KViews0likes0CommentsRe: WiFi keeps dropping out
Good morning Matt. Thanks for your response on 1st February. I am leaving Virgin. The price hike has tipped me over the edge. I now have access to full fibre from others providers and can get a much better deal. £27 less per month for 4 x speed. Although, in the end all of the providers are the same with the way they treat their existing customers. I will shop around every 2 years. I had been completely satisifed with my Virgin Media set up for 3.5 years. I didn't have to even think about it, it just worked. Then when the free 'upgrade' came in during 2022 the WiFi has been dreadful. Regards, Stuart.1.7KViews0likes2CommentsRe: WiFi keeps dropping out
Thanks Nathan. I've obviously read your issues and how you've had to resolve it yourself. It's a shocker that Virgin won't reimburse you for the router. They may have the fastest speeds but customer service is absolutely awful. I'm sure I'll get the usual reponse about sending an engineer out now. Loyalty also seems non existent. I have just been informed the price is going up by £7 taking it up to £56.25 a month, but a new customer can get the same for at least half that. Thanks, Stu.1.7KViews0likes6CommentsRe: WiFi keeps dropping out
Returning back to my issues with the WiFi dropping out. It's still happening constantly on mobile phones and laptop. Can someone tell me/confirm that the cable running from the street to the house is exclusive to Virgin (coaxial?) and if so, I that means if I decide to switch to, for example, BT (Full Fibre) I would then need a new connection put in? I don't currently have any other cable entering the property. Thanks, Stu.1.7KViews0likes8CommentsRe: WiFi keeps dropping out
VM say on here. . . Sorry, not much we can do. Move your non existent fish tank away from the hub and connect every device via ethernet! Or they 'suggest' we upgrade and get their wifi extenders (forgotten what daft name they've given them). All was fine (for 3.5 years) until I was 'upgraded' for free. Seems its 'tough luck buster' and go somewhere else if not satisfied - until you actually try and leave of course!1.6KViews1like20CommentsRe: WiFi keeps dropping out
Right. . . Got home to be told now the wired connection is disconnecting too. My other half works from home and the wired connection is essential to her job. I need an engineer visit please to look at the connections. The cover outside on the pavement is loose, therefore water is getting in. Maybe that is affecting my connection?2.1KViews0likes4CommentsRe: WiFi keeps dropping out
Hi. No, no, no. You should not have to purchase anything. We are sold these products as super-duper-better-than-everyone-else services (and pay a premium for the 'honour') so we expect it to work. I will keep repeating - everything was fine until the day I was told I had been 'upgraded' free of charge. As someone else stated earlier - I'm losing the will to live trying to resolve this. I suspect I will be going back to BT at the end of sll this.2.1KViews1like5Comments