gstand
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Re: Regular internet drop-outs
Update: An engineer visited last Friday morning. He diagnosed that there was some interference happening in the signal. We noticed that the small power adaptor which plugs into the mains socket and which powers the white box on the inside of the wall and the external equipment, was buzzing quietly. When he replaced the power adaptor with a new one, this resolved the issue. The problem I was having is now resolved.417Views2likes1CommentRegular internet drop-outs
For the last few months we have been suffering from very poor internet service with regular 'drop-outs'. Sometimes these are just for a few seconds, but sometimes they last much longer. The issue does not seem to be with the wi-fi connection, but rather with the incoming internet service. For example, when it drops out my mobile phone stays connected to the wi-fi. It is getting so bad now that the internet is barely usable. Every time I click on a link it takes much longer than it should for the page to load and often results in a "Can't load that page" error. This happens on my PC, my laptop, work laptop, mobile phones on wi-fi. We also get interruptions to streaming free TV channels, (BBC iPlayer, ITVx etc.) We also get times when our phone service does not work. I have contacted VM and they sent out a new router which I connected on Saturday 3rd Aug 2024. Since then we are still having the same issues. Yesterday I had to reset the router twice after it lost internet for several hours. I have shown the current logs from the router at the end of this post. I also have a Broadband Quality Monitor here: https://www.thinkbroadband.com/broadband/monitoring/quality/share/4b1e7069e45f01d6fa966b64ca1537c315fc2542 The current chart from the BQM is as below. The red prior to 8pm yesterday was the end of a loss of service which started at 10am, but we were out all day so were not aware until we got back. I need to get back in touch with VM tomorrow. I would be grateful for any advice anybody can give me abut what the chart and log tells me so that I can make a reasoned argument to VM as I am sure they will just tell me to reboot the router and that it is all fine when I have done that. Thank you. Router Log: Cable Modem Status Item Status Comments Acquired Downstream Channel (Hz) 139000000 Locked Ranged Upstream Channel (Hz) 53700188 Locked Provisioning State Online Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 139000000 2.9 35 256 qam 1 2 147000000 3 34 256 qam 2 3 155000000 2.7 34 256 qam 3 4 163000000 3 35 256 qam 4 5 171000000 3.2 35 256 qam 5 6 179000000 3.4 34 256 qam 6 7 187000000 3.5 35 256 qam 7 8 195000000 3.4 35 256 qam 8 9 203000000 3.2 35 256 qam 9 10 211000000 3.4 34 256 qam 10 11 219000000 3.2 35 256 qam 11 12 227000000 3.2 35 256 qam 12 13 235000000 3 35 256 qam 13 14 243000000 2.9 35 256 qam 14 15 251000000 2.9 35 256 qam 15 16 259000000 2.9 35 256 qam 16 17 267000000 2.9 35 256 qam 17 18 275000000 2.5 35 256 qam 18 19 283000000 2.5 35 256 qam 19 20 291000000 2.5 35 256 qam 20 21 299000000 2.5 35 256 qam 21 22 307000000 2.2 35 256 qam 22 23 315000000 2.2 35 256 qam 23 24 323000000 2.2 35 256 qam 24 Downstream bonded channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 35 171530 1121150 2 Locked 34.9 157553 1150679 3 Locked 35 154079 1154681 4 Locked 35 150623 1159456 5 Locked 35 158897 1150344 6 Locked 35 173558 1140813 7 Locked 35 169995 1140759 8 Locked 35 156470 1141596 9 Locked 35 156339 1138281 10 Locked 35 153710 1141768 11 Locked 35.5 150945 1131189 12 Locked 35 156762 1121446 13 Locked 35 157315 1119749 14 Locked 35 155249 1128108 15 Locked 35.7 152821 1126125 16 Locked 35.7 152116 1126968 17 Locked 35.5 152160 1123881 18 Locked 35.5 154701 1118544 19 Locked 35.5 155203 1126834 20 Locked 35.5 160913 1127020 21 Locked 35.5 165753 1119464 22 Locked 35.7 162564 1119652 23 Locked 35.5 165639 1122972 24 Locked 35.7 166347 1109412 Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 53700188 39 5120 64 qam 2 2 23599883 39.5 5120 64 qam 6 3 32599989 39.8 5120 64 qam 5 4 39400126 38 5120 64 qam 4 5 46200137 38.8 5120 64 qam 3 6 60300092 38.3 5120 64 qam 1 Upstream bonded channels Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 1 ATDMA 0 0 3 0 2 ATDMA 0 0 3 0 3 ATDMA 0 0 5 0 4 ATDMA 0 0 1 0 5 ATDMA 0 0 3 0 6 ATDMA 0 0 1 0 General Configuration Network access Allowed Maximum Number of CPEs 3 Baseline Privacy Enabled DOCSIS Mode Docsis30 Config file cmreg-vmdg505-bbt022+voc-b.cm Primary Downstream Service Flow SFID 1766 Max Traffic Rate 57500000 Max Traffic Burst 10000 Min Traffic Rate 0 Primary Upstream Service Flow SFID 1765 Max Traffic Rate 5250045 Max Traffic Burst 16320 Min Traffic Rate 0 Max Concatenated Burst 16320 Scheduling Type BestEffort Network Log Time Priority Description 11/08/2024 18:00:43 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 11/08/2024 18:00:41 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 11/08/2024 18:00:12 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 11/08/2024 18:00:11 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 11/08/2024 17:58:44 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 11/08/2024 17:58:44 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 11/08/2024 17:57:52 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 11/08/2024 17:57:46 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 11/08/2024 17:55:27 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 11/08/2024 17:55:24 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 11/08/2024 17:55:21 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 11/08/2024 17:55:21 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 11/08/2024 17:55:18 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 11/08/2024 17:55:18 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 11/08/2024 17:54:34 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 11/08/2024 17:54:30 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 11/08/2024 17:54:13 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 11/08/2024 17:54:5 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 11/08/2024 17:51:12 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 11/08/2024 17:51:12 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;753Views0likes8Comments