@STCustomer I had eactly the same issue but earlier this week when I logged onto the app it asked me to login again and it finally was able to see my hub 5 router SSID unlike before it was stuck showing the hub3 SSID.  Was about 2 months till I was a...

Hmm just went to access my virgin media app and it updated and now I can see the correct SSID of my router hub 5. Seems they may have fixed the issue. Just a heads up peeps. 

Hi Chris_W1Thanks for your reply. Yes I have tried all that but to no success. The app sees my hub and lists the devices connected to it. The issue is with the share wifi pwd part of the app. Its showing my old SSID.tried everything from reset cache ...

Yep I have the same issue with my app.  I upgraded to the Gig E BB speed and they sent me the hub 5 on the 7th Oct - quick start.  everything was meant to be plug and play and the wifi and tv and pod worked fine but I had no phone line.  completely d...