ContributionsMost RecentMost LikesSolutionsRe: Why can't I get virgin media both neighbours have it? Hi, I have just moved into a new London flat and I am trying to sort out some new wifi however I am told via your website that you don't offer any wifi to our flat however the flats next to us under the exact same postcode can have the virgin wifi, makes no sense! Please can you advise what I can do as I try to call your landlines for help and the automated person speaking just asks for my account number which I have no account! Kindest Regards, Erin