Welkel
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Re: TV quality blurry
Thanks for your help. We've had 2 Virgin engineers out who made changes to the resolution. Both said the same thing: "Non-HD channels are blurry". One even connected to his own screen to confirm that it's not our TV that's the issue, but is Virgin. Despite that, Virgin won't cancel our contract or give us free HD sports channels. If I knew that non-HD channels were blurry, I would never have entered into an 18th contract which I now can't leave, and I can't watch sport in decent quality, despite all that money.1.3KViews0likes1CommentTV quality blurry
We had Virgin telly activated 16 days ago. The quality is very unclear so I booked an engineer visit, fully expecting it to be resolved. He managed to improve some of the channels, but said that any non-HD channels will stay blurry. Based on this I called Virgin asking to cancel the TV service, as that is not good enough. They are refusing because we should have cancelled within 14 days. I would have, if I could have got an engineer earlier in the week, but now I'm stuck! Any advice, on what I can do to get this cancelled or clearer telly would be appreciated if anyone has been through this before.1.6KViews0likes5Comments