JR_666
On our wavelength
Joined 3 years ago
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Re: Returning Virgin Media router - where to send it?
Thanks for all the links ... although why someone who doesn't work for Virginmedia is able to provide something that VM can't provide either through their call centre or from their website remains a puzzle to me. So, after five requests for packaging and two failed collections, finally the kit was collected. And then the packaging turned up. It just about sums up this company. So, goodbye ... I will not miss you.16KViews0likes1CommentReturning Virgin Media router - where to send it?
After more than 10 years with VM, I have left. But nothing is easy with VM is it? I couldn't find any way of ending my subscription except by sending a letter! After several weeks I got a response and eventually an acknowledgement. But now I am in the debacle of the 'return kit'. Here's the last and final scam this company tries to play on you. I received an email telling me they wanted their kit back - all good. And on that same email was link to order pre-addressed packaging to return the router. Still good. Except nothing arrived after 3-4 days, so I hit the link in the email again and requested more packaging. Few days, nothing arrived. Total of 4 times I requested packaging - nothing has arrived. Then a 'threat' email ... "if we don't get our kit back we are charging you £40". Then an engineer turned up unannounced when I wasn't in. I arranged an alternative date. He didn't turn up. I'm in credit ... but they have now billed me £40 for kit they are quite likely going to put in a skip. Goodbye credit. This company is a scam from beginning to end. Anyone know the address for returning VM kit?20KViews3likes6Comments