em-heaton
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Re: Re: Email address to send proof of house move to
@lizzwizzy I had this problem 2 years ago when I was trying to move to. Don't bother writing to them they will just ignore that too. The best way to get it sorted is just ring the complaints team and make a complaint about the awful process. I managed to close my account that way as someone always rings the complaints line. Be prepared you may have to have an argument. Hopefully you get sorted!1.1KViews1like4CommentsEmail address to send proof of house move to
I have recently moved house and after having a very long and difficult conversation with the virgin customer services team I was given an email address to which I would have to send my proof of address change to (despite having sent this is in the post with my notice to cancel in writing). I have however lost the email address and need the email address asap. This is not available anywhere on the website.7.8KViews0likes19Comments