Community FAQ
Sisty88
Tuning in
since ‎20-07-2022
‎03-05-2023

User Statistics

  • 9 Posts
  • 0 Answers
  • 0 Kudos Given
  • 1 Kudos Received

User Activity

E-billing

22-04-2023
I signed up for virgin media in July 2022. When I signed up, I opted for e-billing and all was fine. Until I decided to switch from o2 PAYG to o2 pay monthly and wanted to activate my volt benefits. I discovered that my account was under my neighbour...

Huge price increase after amending address

19-11-2022
I'm in a pretty frustrating spot right now, and would be grateful for any help.Backstory is: I moved into a property that had a virgin media box on the living room wall. Go to sign up online, and am told that my property can't receive virgin media. E...

Incorrect Address

02-11-2022
Hi I recently signed up for o2 pay monthly, as I was already with them on PAYG and figured the Volt benefits were worth having.I haven't received any info from either virgin or o2 about Volt benefits as yet, and I believe it should be an automatic p...

Verification email

27-07-2022
I registered an account for the app, but have been unable to verify my email address. The link in the email doesn't work (I think it says the link has expired, or something similar), and any attempt to get another verification email to come through h...

Green flashing base light during setup

22-07-2022
Trying to get connected using the quick start kit, as the house already had a box on the wall.Keep getting stuck with a flashing green base light, and can't get anywhere from that.Google has helped me figure out that this is a connection issue. The c...
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