WhizzBits
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Looking for some advice on how to deal with multiple issues
Hi everyone Last month I cancelled my BBand/Phone/TV account as I wasn’t expecting to be needing it anymore, it’s due to expire on 22nd July. Cancellation process The process to cancel wasn’t that easy, it took a couple of calls and passed through several people until it was cancelled. They tried the retention offers, but I said no as it wasn’t going to be of use to me. I also had three calls after cancelling trying to get me to take out new offers as my contract was up and they seemed surprised when I said I had cancelled. They all promised to sort it out so I didn’t get another call, it seems only the last person did sort that out. Returning the kit I was told that I’d need to return the modem and TV boxes and a return envelope would be sent for me to return them in, within a couple of weeks…it’s now a week overdue. Overcharged I have also been overcharged by £46ish pounds as the price for the last month seemed to go up by £23 (I was told it would be refunded on the last bill), and instead I’ve been charged another £23 pounds for a month I’m not in contract. Rolling contract To put a spanner in the works…I’m now thinking that my circumstances may change for a little while and I could do with keeping JUST the broadband on a rolling contract for 2 or 3 months longer. Who to speak to? Does anyone have any recommendations on who/how I should speak to someone about these issues? It seems I have to talk about a few different issues: Cancellation Billing Signing up for rolling contract And based on my recent experience I don’t have any confidence in whomever I speak to will be able to help or understand what I want. Any advice would be greatly appreciated; I only have a few days left on contract now so I’m getting a bit concerned. Thanks very much.43Views0likes4Comments