Sirog1967
Tuning in
Joined 4 years ago
User Profile
User Widgets
Contributions
Confused
Something strange is happening. I have tried without success. My last 2 bills have shown I have made 1 phone call. I have not made any phone calls. On further investigation the number I have called is myself. The first time I phoned up they said they were not sure what went on but would credit the amount of the next bill. It's not about the money but it should not be happening. September bill arrives, no credit from last bill and the same thing has happened again where I been charged again for making a call. Again I have not made the call. I phoned up again and they said that's strange but nothing is being done about it. I'm fed up now so asked if I was still in contact and they said I was NOT in a contract anymore and my current discount ends on Jan 1st 2026. I asked about starting a new contract upgrading to 250 from 125 but was quoted a figure more than it says that it would be online. As the title says I am confused As I'm not in contract I thought I would look what everyone else was offering. City Fibre is now available where I live. Toob are offering 900/900 for £22 a month with no mid term increases After 11 years is it time to move to pastures new or can someone from Virgin keep me as a loyal customerRe: Here we go again
I have messaged Kath_F to let her know how I been getting on. Call from executive team. No deal so gave 30 days notice. Had email to confirm cancellation. Checked on my app and says my services have been limited due to late payment. Bit concerned about that as my direct debit went out on 26th June as normal and I am paid up to date. Never ever missed a bill on 10 years plus. It's like things are done deliberately to annoy you. Not happyRe: Here we go again
Phoned up to give my 30 day notice on Saturday. I spoke to an agent who asked me why I wanted to leave. I explained it was a matter of principle as I had been misled over renewing at a decent price and only being offered over inflated packages and services I do not need. He then said Hold on a minute I can see you are a VIP customer and we won't want you to leave. He could not give me a renewal price has all negotiations had to be conducted by the VIP team who had the best prices. He said he would get his Manager to ring me on Monday. Has anyone heard of being a VIP customer and does the VIP team exist or am I being sent down the garden path again.Re: Here we go again
Hi thanks but it does not really solve the problem that I was text with a special deal to renew but it is impossible to get to know what that deal was. It must be a marketing ploy as a quick Google search shows many people also have experienced it. The only thing that has been consistent is the apparent keenness about the day you can cancel and move to a new provider. This information has always been correct. It's a very strange way to run a business when you are not keen to keep customers that have been loyal for over 10 years and never once missed a payment. SimonRe: Here we go again
Well it's a strange situation to be in now. I had to chase at least 3 times to get a call from the care team. I got a call yesterday from the executive office. I do not think the care team exist. The person I spoke to could not have been more disinterested,, she pretended to listen and kept me on hold and eventually came back with my offer to renew. The price was 3 times what I was paying now. The thing that really bothers me is that they seem not to care if you stay or not. The prices for the packages to be put on when your discount ends are completely fabricated and do not exist. It is a complete joke. It was Virgin that text me to say they had a special price to renew, what then followed would not look out of place in a Circus. Loyalty counts for nothing with Virgin Media .Re: Here we go again
After making a phone call on Tuesday night spoke to a lovely agent called Colin. I explained the text about a renewal offer and how the link would not work. I also explained that I had been offered some ridiculous prices. He was very sympathetic and said could I wait on Hold while he got me the best possible price. After 10 mins he came back and said someone would call me in 24 hours. Nobody has called after 90 hours.
