IllLustration
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Re: How exactly do you get VM to pick up return kit?
All right, so today they finally came to collect, which is great (friendly engineer). But not before they billed me £65 for the kit. They said they'll refund it; let's hope they do it before they attempt a DD charge, which will fail. VM has a problem of competence which its CS people, though they are clearly blameless of it, need to be aware of. Nobody should have to make multiple attempts to arrange collection for legitimate reasons, though really, why it would be beyond them to just ask when the customer cancels is a mystery. It's also very, very uncool to be threatening people with charges they should never have accrued, for crimes they didn't commit. I'm now a happy Community Fibre customer, VM's advantage having been exhausted in my area, for now. I hope that among the many things VM takes from customers leaving is their need to improve on the customer relationship, even after they cancel.2.2KViews1like0CommentsRe: How exactly do you get VM to pick up return kit?
Shaping up to be a repeat. They're sending another return pack, but still no sort of indication of a collection from ContactEngine. I'll just ignore any further warnings about overdue payments and wait for you guys to sort it all out.2.3KViews0likes0CommentsRe: How exactly do you get VM to pick up return kit?
Rang again, this time got straight through without any waiting whatsoever. Well it's Sunday. Very helpful, once again confirmed I'd get a booking text, apologised for the problems. And to answer my earlier question, you can just log in and the cancellation page is linked from the banner. Although it says you'll get better results once you log in, if you log in again from the page by using the provided button, it will instantly re-authenticate and then give you a full log which doesn't make it possible to book collection, but *does* confirm that the number to call is the regular support number (choose change of package). Ugh. Here's to hoping it worked this time.2.4KViews0likes2CommentsRe: How exactly do you get VM to pick up return kit?
Well, let's hope I'm lucky! They didn't seem to have any problems following up when I cancelled to ask if I needed anything, or indeed collecting when I asked them for my hub swap. I guess you become a de facto non-entity once you're established as no longer one of their customers. And the debt collector is welcome to the kit (and a full explanation) if they come 'round. I can probably even get someone to help me file a notice of correction on my report(s) if it comes to that. Sigh. Treating a major ISPs' customers like economic adversaries is so 20th-century. Nothing like my new provider CommunityFibre who've basically been absolutely wonderful the whole time, accommodated my needs during the install, etc. I'll try calling them again ... There was a link, in the farewell email, that took you to a page that listed steps once you were logged in. Does anyone know what it was? I can't Google it, but maybe that has details for booking collection? I know for a fact that they *do* have such a mechanism, because they employed it for my hub swap.2.3KViews0likes0CommentsHow exactly do you get VM to pick up return kit?
I'm special needs, and need someone to collect my return VM equipment now I've left. But in spite of that they keep pestering me by text about using the return pack (received) and there's no apparent straightforward option on their system to simply request collection, which INSHO is discriminatory. I will NOT reward this incompetence and sadly it mostly just (re)affirms that I was right to leave. How, exactly, do I get VM to do their jobs properly and arrange a collection, without wasting pointless frustrating hours on the phone? Anyone know the secret? Because I'm telling you now, I WILL NOT pay any overdue charge, the DD is already cancelled, and I'd rather complain than pay extra for someone to drop off. It's not OK. Any advice welcomed, otherwise I'll just wait patiently for them to realise their error and remediate. Cheers.2.5KViews0likes6CommentsRe: IPv6 support on Virgin media
My connection is 3 GB symmetrical (colour me a hypocrite, but paying top tier is how you get away from the otherwise-mandatory CGNAT) and although I don't get anywhere near it often, I certainly do hit the 2.5 GBE uplink's limit when doing regular downloading from CDNs. 😞 I love my MikroTik but I already hit its limitations. Even bonding isn't an option because of the limitations imposed by 802.1AD on packet reordering of flows, bottlenecking any one flow to the 1 GB available on all the other ports. It's a shame.4.1KViews0likes0CommentsRe: IPv6 support on Virgin media
Actually this is something I hadn't clarified: does the RDNS "stick" with you by area and account? And does it not therefore follow that the forward DNS on that hostname can be used to track your public IPv4 (using a CNAME, e.g.)? I'm now on CommunityFibre but my own struggles aren't over: the MikroTik RB5009 I used and that was perfect for VM doesn't have v6 acceleration/hardware-offload. So my next project is to set Linux up on my old 2018 Mac Mini and do the routing there. I hope good things are happening on VM's network soon; they can't absorb the turnover of customers forever, despite Ofcom's best efforts.4.2KViews0likes2CommentsRe: Hub 5: Our first ever WiFi 6 broadband router
That's appalling. VM will soon want mine back as I'm on FTTP now; hopefully they'll distribute such former customer hubs out to customers like you who need them. I can't understand why Hub 5 still isn't everywhere yet; hard to imagine that they announced it before I signed up. I guess older customers are just hanging out there, their loyalty unrequited.2.6KViews2likes0CommentsRe: Hub 5: Our first ever WiFi 6 broadband router
Glorious. Absolutely glorious. Simply swapped out the Hub 5 for the ONT, now 2.5 GB symmetrical and I'm being bottlenecked by my router's 2.5 GBE interface ... but wanted a public IP address, leaving only 3 GB as an option. Even if that weren't an issue I'd have taken it anyway, it's more than just speed, it's latency, upload, jitter ... VM are going to have to do some serious work to get me back.2.4KViews0likes0Comments