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PaulT501 · 05-11-2022

I've recently upgraded to a hub5 on a 1gig contract. Its providing good signal around my home and My Google pixel 6 is getting excellent speeds of 850-900 Mbps.My Samsung tab A unfortunately is only getting 500Kbps it's connected to the 5ghz network...

PaulT501 · 25-06-2022

Q1, I have recently had 1G virgin installed and was told by the salesman that the speed in my village would only be 650mbps and it is performing exactly as promised but how can I find out when we'll be upgraded to the full 1G I'm paying for?Q2, the v...

PaulT501 · 15-05-2022

Hi ,I ordered my new virgin package a couple of weeks ago with a booking agent and at that time I requested a site visit from the install team but am still waiting to hear anything. Installation is booked for 28th when will I be contacted.Thanks Paul...

PaulT501 · 30-04-2022

Hi there Ive just signed up for a new contract with virgin , moving from BT. We are getting the full package with sky movies, sky sport and BT sport.Will I be able to watch these channels on a mobile device and if so what apps will I need ?Thanks for...

PaulT501 · 09-02-2023

Luksmo , virgin aren't interested in fixing this . If you look back the thread is a couple of years old now . The only thing you can do is disable the smart WiFi or ask for a hub 5 . I've had a hub 5 for a few months now and it's worked much better ....

PaulT501 · 07-11-2022

Hi All the other devices in the house are on WiFi 5 and recieving good speeds.The tablet is also on WiFi 5 but 500kbps is hard to live with

PaulT501 · 19-09-2022

HiCan I have a pod please? I am on 1gb connection hut the hub 4 doesn't reach all rooms and can't use the connect app as it doesn't work with a hub 4! Thanks Paul

PaulT501 · 14-09-2022

After successfully managing to order a hub 5 via whatsapp it's with great disappointment I received this email today. Could virgin do anything else to f**k off there customers.Hello,we know you’re expecting a Hub 5, but we’re sorry to say that some o...

PaulT501 · 08-09-2022

Do we have to call them or can we just email and complain because phoning customer service is like pulling teeth!

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Slow wifi speed

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Re: Hub 4 changing SSID’s back to default

Re: Hub 4 changing SSID’s back to default