JonnyG14
Dialled in
Joined 4 years ago
User Profile
User Widgets
Contributions
Re: I have a new o2 sim from starting a virgin deal but don't know how to set account up
I sympathise as I have gone through the exact same nightmare !! I renewed my Virgin Media Broadband / TV for another 18 months last week and was virtually forced to take a new Volt O2 sim as part of the deal, otherwise the new deal would have cost the same as without this new sim. I am also an existing customer with O2 (out of contract - just pay monthly sim) and was promised during the online chat that I could transfer my existing O2 number to the new Volt sim (I still have the chat transcript as proof). I got the same text messages as you about sim being sent, then the new number etc. but no emails at all. I spent hours talking to O2 and Virgin Media and got nowhere. O2 would'nt let me through security as they (O2) sent me a security email but Virgin Media had spelt it wrong (just like you) so I failed security !! I put a formal complaint into Virgin Media (& got a reference) but have heard absoltely nothing from them. I complained about (1) being lied to as I can't transfer my existing O2 number to the new sim, (2) they entered the wrong email address and (3) basically there customer service is terrible and worthless. Finally this morning I put my new sim in a phone and called O2 on that phone dialling 202 and got through to someone who actually listened and understood. They were excellent and sent me links to correct the wrong email address (thanks for that hassle Virgin Media !) and set me up a separate O2 account for the new Volt sim. I finally got into an O2 account for the new Volt Sim and see they have already billed me a month in advance !! My Virgin Media account and new contract do not mention anywhere that I have a mobile Volt Sim so another complaint going in for that !! My O2 account for the new sim says I'm not eligible for Volt benefits !!!??? despite the name and address being identical to Virgin Media account. My advice to you is try ringing O2 again from your new Volt sim and have access to your email to receive links and codes, then hope you get someone to listen and understand your problem. They should be able to send you links to correct the email and then other OTP's by text to verify stuff. Good luck and hope you sort it.8Views0likes0Comments