ContributionsMost RecentMost LikesSolutionsHelp to remove the landline from package. I need to remove the landline from our package as we no longer need it. We've tried to get through but no luck. All I want to do is change our package. Faulty tivo remote I was sent a new remote by virgin media a few days ago after my old one stopped working. This new remote is faulty. The buttons do not work properly. When you try to press any of the buttons it just types in 0.