lyzx
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Re: Removal of virgin media cable and box
Long story short.. Virgin will tel you they have messaged you to find a solution, look into for approx a month. Then tell you there’s nothing they can do about it if you’re not their client, even though they have no permissions to run cables through your property. Consequently, I had my builder cut through this cable and in turn their other customers were affected, but nothing more I could do since there was nothing more they could do! This is the only contact I’ve ever had with Virgin and to be honest I wouldn’t join them if they were the last of its kind good luck.2.5KViews0likes1CommentRe: Removal of virgin media cable and box
Fab idea @spell. They don’t seem to understand that they don’t have permission to store their cables on my property - any past permissions have been revoked by me! If they don’t remove the cables before my workmen begin fixing the damp, I‘ll take this option up, perhaps even pursue this legally.3.9KViews0likes1CommentRe: Removal of virgin media cable and box
Hi Kath, Zach has replied with the below - is this the message you refer to? I have not been provided with next steps and the cabling is a hazard to myself and my property, including the cause of damp to the inside of my home. There are multiple homes connected to this cable removing these myself will not create a health and safety risk but also affect the connection to your other customers. Kindly advise the next steps and when somebody can come out to remove these. I have builders arriving to fix the damp in the next few days. best wishes Hi Sara, I have received an update from the area manager who has confirmed that we would be unable to provide an engineer to come out to the property to perform this work of removing the cabling. They have confirmed, however, if you're the owner of the property that you're welcome to remove the cabling yourself if you wish. Thanks,3.9KViews0likes5Comments