Long story short.. Virgin will tel you they have messaged you to find a solution, look into for approx a month. Then tell you there’s nothing they can do about it if you’re not their client, even though they have no permissions to run cables through ...

Fab idea @spell. They don’t seem to understand that they don’t have permission to store their cables on my property - any past permissions have been revoked by me! If they don’t remove the cables before my workmen begin fixing the damp, I‘ll take thi...

Thanks for your input @jem101. As this is a health and safety hazard to both the internal and external area of my home, I’ll let Virgin Media handle this one! Best wishes!

Hi Kath,Zach has replied with the below - is this the message you refer to? I have not been provided with next steps and the cabling is a hazard to myself and my property, including the cause of damp to the inside of my home.There are multiple homes ...

Hi Zach, We are approaching 4 weeks since I raised concerns on this. I am now faced with the possibility of putting my decorative works on hold. Could you advise of the complaints or escalation department. many thanks