JohnR69
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Seeking Help from A Member of Staff
I cannot sign in to my Virgin Media account to make a complaint. I've tried in several different browsers and it doesn't work. I have a problem with my most recent bill and also a problem with your automated AI web chat that deals with renewing social contracts. It seems like it's being beta tested on customers. Virgin Media is an internet company. That's their business yet their website never seems to work properly. Perhaps it's deliberately designed that way to prevent customers from making complaints. I seriously have to consider ending my contract now. It's a rolling contract so I believe I can do so immediately. I'd like to do this as quickly and conveniently as possible. I'd appreciate someone's help with this matter. I don't know how else to do this and dealing with Virgin Media by phone is almost as bad as trying to do so through their website.22Views1like2CommentsBilled For Wrong Amount
I changed my contract on 26th March to a socail contract. 50 Mbps for £20 per month. Everything was finalised and I have the new contract and my broadband speed is now 50 Mbps. I've now received a bill though for April for the sum of £31.55. I've sent emails to Virgin Media but get no reply. I've been on the main website and there doesn't even seem to be any live chat or other way to contact them. I'd appreciate it if a memeber of staff could contact me about this. As bills are generated in advance then my new bill should be for the sum of £20. Please help.263Views0likes1Comment