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Debbie18 · 10-11-2022

Hi My Mum had her services switched to fibre optic on Saturday & yesterday her TV screen frozemay be coincidence but it hasn't happened before. & she can't change channels, she is 84 & lives on her own & is registered partially sighted, she has tried...

Debbie18 · 20-01-2022

Good EveningIs the BT Decor 2600 corded phone compatiblewith Virgin media line please.I need to replace my Mums phone & want to make sure this is going to work before purchase if possible please If not can you suggest a corded landline with answerpho...

Debbie18 · 17-01-2022

My 82 year Mum has no dial tone on her home phone this morning she lives on her own & Im an hour away any suggestions on how I can check if its the phone line or her phone please ?

Debbie18 · 10-11-2022

I understand, Thank you.

Debbie18 · 24-01-2022

Update:-Thanks everyone for your input. I bought the BT Decor 2600 from Curry's with guarantee of a refund if the phone wasn't suitable.Luckily it worked a treat, plugged it in & Mum was back connected with the outside world.Thank you again everyone....

Debbie18 · 21-01-2022

Thank you Goslow & John for the information.The engineer called me while he was at Mums to say the buttons on the phone were stuckSo im hoping its a case of unplugging one & plugging in a new one, along with a big dose of luck !!Thank you both for yo...

Debbie18 · 20-01-2022

Hi GoslowThank you for your reply, very helpful.A virgin engineer has confirmed it is the handset, so need to replace asapas Mums helpline isn't working, & I wanted to make sure I got the right phone.as I can only get to visit once a week.I will chec...

Debbie18 · 17-01-2022

Yes I had checked the service status first & its showing no problems for her area.

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Vulnerable customer

Compatible corded phones

No dial tone on home phone

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Re: Compatible corded phones

Re: Compatible corded phones

Re: Compatible corded phones

Re: No dial tone on home phone