lynnetteian
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Re: VM Connect - unable to log in
Already been advised to do this, and have done on multiple occasions. If you look back in the chain, you’ll see I’ve also downloaded the app to new devices, but with the same results. The issue seems to me to be something to do with the use of the passkey when logging on. Is it possible to delete the passkey completely (device, cloud etc)?51Views0likes3CommentsRe: VM Connect - unable to log in
I’ve only ever tried logging in when connected to my wifi network. I’ve cleared date, I’ve even deleted and reinstalled the app. I’ve also installed the app on my wife’s phone, to ensure it’s not using my iCloud data. Absolutely nothing seems to help me get past the issue where, at the point of logging in, I get the “…couldn’t connect you to the server” error.27Views0likes9CommentsRe: VM Connect - unable to log in
I downloaded the app on an old iPad running IOS from the start of 2024. I made sure the app wasn’t running on my current devices, no VPN or Relay. Same result. I know the app was working 8mths ago, so I’d suggest it’s a change to the app software. Is there any way for me to download an older version of the app?44Views0likes13CommentsRe: VM Connect - unable to log in
Sadly no. We have iPads and iPhones in the household. I’ve tried downloading the app on different devices, but regardless of which one I use I get exactly the same result. I assume it’s either an issue with the app, or my account, since I’ve tried on 4 different devices. What’s the next step?44Views0likes15Comments