Horlj
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Re: Why can't I get virgin media both neighbours have it?
I have already been told a spotter has been out and it can't be serviced. An engineer has told me that there is no reason I shouldn't be able to get it. He said it was possible I was on the closest streets network (something along those lines) so it was possible when that street was updated, mine wasn't, so an online error rather than a servicing problem. I get absolutely nothing out of the sales team.1.2KViews0likes1CommentRe: Why can't I get virgin media both neighbours have it?
Take it you were in the same situation.. What did you say when you rang up? I get told "Oh sorry a spotter has been out and said it's unserviceable' which is clearly a load of rubbish. Nobody has been out to look at it at all.1.2KViews0likes3CommentsRe: Why can't I get virgin media both neighbours have it?
Funny one today after being told I couldn't get it. Engineer in the street so asked him what he thought about my situation, he actually laughed out loud when I showed him that we were apparently unserviceable and all of the other houses in the street were fine. We're the closest house to the cabinet. People half a mile down the road who use the same cabinet can get it. He told me to call up because it should be able to get sorted yet judging by over 20 pages of this thread I'd be completely wasting my time.1.2KViews0likes5CommentsRe: Why can't I get virgin media both neighbours have it?
2 weeks on, and I have heard nothing from anyone at Virgin. I was going to let it drop, but, it's insane to me that I can be closest to the box, and be the only person on the street who can't have VM. (There are spaces available, other houses in the street show it as available and ready to order) My spotter had apparently 'denied' my access to VM, but I had never spoken to a spotter or anyone else at VM, so I don't see how this can be the case. It's incredibly annoying because I SHOULD be able to order it right now, but can't!1.2KViews0likes4CommentsRe: Why can't I get virgin media both neighbours have it?
Had a call earlier today from sales, and they’d told me that my address had been ‘rejected’ with no reason given whatsoever. No contact from a spotter like I was told there would be. Absolutely nobody can look at the photo I posted on the previous page and explain why it’s possible I don’t have it.1.1KViews0likes12CommentsRe: Why can't I get virgin media both neighbours have it?
Still heard nothing. At this point I'll just be going with 4G broadband with EE & then BT FTTP when it's done this summer. Going through the never ending cycle of: Post on here > Get PM > Tell person my problem > Get told "oh yeah I see" Rinse and repeat.1.1KViews0likes19Comments