ahoyost
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Re: Can't switch to ebilling
Thank you for this advice - if this is the case it's ridiculous that the advice that's on the VM website is so out of date, and if this is the new method for switching to ebilling, it's really vague! Particularly as the drop down option you've mentioned includes post, and in my case at least, was already selected. In any case, I appreciate you replying, and I've just had a PM from a forum team member so will hopefully get this sorted soon. 😀715Views0likes0CommentsCan't switch to ebilling
I've just moved home and switched packages, and have been charged for paper billing. I was never asked if I wanted to sign up to paper billing, and was previously on ebilling before the house move/package change. Like so many other people on here I've tried to follow the 'Switch to eBilling' instructions on the VM website (https://my.virginmedia.com/discover/welcome/your-bill/ebilling.html_1) but they don't tally with the new layout of the site. I've looked absolutely everywhere and can't find any option to change. Please help!864Views0likes9Comments