ContributionsMost RecentMost LikesSolutionsRe: Why can't I get virgin media both neighbours have it? Hello @zak_M & fellow Virgin forum team - I hope you can offer me the same help. I've moved into a small apartment building with six flats, all of which - above, below and on the same level - are connected to Virgin Media except mine. In fact all the identical apartment blocks on my road are connected to Virgin Media! Mine is the only sad, solitary apartment that is currently Virgin-less 😞 To add insult to injury, the external Virgin Media connection box is attached to the wall right outside my flat 😩 - see photo below... ... And yet I get a "computer says no" response when I put in my details. This is surely a mistake! I'm gagging for Gig1 fibre broadband... I want to be bundled up to my eyeballs. Please could you look into this for me. My DMs are open!