Stan-the-man
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Re: Undo delete 360
I think that with the lengthy lapse of time that has gathered since this issue and many more were originally reported, it must be taken as obvious by the customer that Virgin has no future plans to address the problems, We are basically stuck with the issues, If we keep doing what we are doing (ie subscribing) then we are going to keep getting what we are getting. Highlighting problems here in the hope that something will get done is futile. I'm just waiting for my contract to end.3.1KViews3likes0Comments- 2.9KViews3likes0Comments
Re: Undo delete 360
I can only speak from my personal experience. I have discussed this matter with the virgin technical services dept (I actually found a guy that could actually speak English as his first language lol) and he confirmed after speaking with his manager, that "yes all customers will be required to upgrade to the 360 within a 12 month period." I requested to have my upgrade reversed/downgraded for the duration of my contract. He explained that at first launch of the 360 it was possible, although a troublesome technical procedure for them, you could go through a downgrade procedure reverting back to the tivo system on the v6 box, however, that option is not now available. I asked if they could send me an old box that had not yet been upgraded to the 360, he said no as it was more complicated than that. Having to use the 360 system would eventually be unavoidable to all. So I guess I either believe him to be correct or believe the posts found here in the community. Place your bets lol...3KViews2likes0CommentsRe: Undo delete 360
I fully agree with your stance. I don't see why anybody would respond to a genuine complaint with nothing more than unhelpful antagonistic opinions. I'm sure some people sit in wait on here just to pounce on anybody that has a differing experience or expectation than their own.3.1KViews5likes1CommentRe: Undo delete 360
deans6571 wrote: Stan-the-man wrote: 360 is a new system, the very latest technology that is currently available to joe public. So with that in mind, why are many basic features like: 'undelete' not yet available? I don't see how 'accidently' deleting things is even an 'issue'?? To delete, you need to highlight the 'trash' icon and then press the OK button on the remote - so that is TWO button presses right there. How can these two button presses be done by 'accident'....??! ¯\_(ツ)_/¯ Here is an example for you. Due to low storage space being an issue, there have been many times when somebody within the household has purposely deleted content that they inadvertently believed to be no longer wanted. Also the system itself will delete old content when the disk is getting full. Whatever the reason for deletion, whether accidental or on purpose, With the V6 I could previously recover it, now I can not. If the correct solution was to simply say to customers that you should be more careful, then why was the undelete ever implemented in the v6 in the first place? or in windows? or many email accounts? or any number of services offering a safety net. There is obviously a need for this feature. Why is it that I can not search for a fav celebrity and have it record anything that they may pop up in, similar to the Tivo wishlist? Use the voice feature to search for content with your chosen celeb and then add said content to your Watchlist - 'problem' solved. Thanks for this short term tip but I don't intend to manually do this previously automated feature every 2 weeks. Previously I set this information once, now the option suggested by you is to do it again and again and again. Not good. Why is there no handy movie rating system? they are extremely helpful when planning your recordings. Well the TiVo had a 4 star rating for some content - hardly ground breaking..... Exactly, hardly a ground breaking feature, so why wasn't it implemented and improved upon, instead of removing it? And that new remote with a backlight that turns off in the blink of an eye lol, what's that all about. The 360 remote is a 100% improvement over the peanut shaped remote of the TiVo. And, the reason the lights go out is to save battery - surely you don't expect the backlight to remain on for 1 minute+??? Imagine all the complaints on here if that was a thing.....! Having the backlight remain on for 5 or 10 seconds would not drain the battery to any detrimental effect. Now yes there are many great new features that the Horizon software offers us but when the very basics are missing you have to ask yourselves why should I bother to stay with virgin when they themselves cant be bothered with me the customer. Nobody is/has forced you to switch to 360. Do your own research before jumping in head first with little knowledge of what it does/does not do.... You do take a lot for granted. After researching, I was fully aware of the negative feedback that the upgrade has gained since its first rollout, but foolishly thought that these were teething problems and hopefully now rectified. Perhaps you are unaware, but all customers will in fact be forced to accept the 360 change within a matter of months. I accepted the offer of an upgrade now at this point in time, because during the upgrade process, all recordings will be lost. So yes I chose to make the change at a time that suited me when my storage was fairly empty, rather than possibly losing many tv shows and films at an inconvenient time in the months to come. Sky can already do all these things so much better and with a far more elegantly sleek system. So what are you doing here with Virgin then if "Sky can already do all these things so much better and with a far more elegantly sleek system" ? This is the only good point you make deans6571. Unfortunately, my contract prevents me from leaving right now, unless of course I wish to waste even more money by cancelling early. I have been a customer of Virgins from back in the days when it was NTL World and now I am seriously considering joining Sky. Off you go then. Thank you. When the time comes, I will indeed be going. Not something that I intended to do after all the years of loyal support that I have given this company, but leave and invest my cash elsewhere is what I will be doing. I would like to thank you deans6571 for at least attempting to offer some kind of help, albeit redundant and fairly pointless. But what I do not appreciate is the antagonistic fanboy manner of some of your responses. Perhaps you were having a bad day or perhaps that's just your personality. ...its time for a 'break down' (see above in red). Pay attention to the blue, it's more insightful lol 😉3.4KViews11likes0CommentsRe: Undo delete 360
360 is a new system, the very latest technology that is currently available to joe public. So with that in mind, why are many basic features like: 'undelete' not yet available? Why is it that I can not search for a fav celebrity and have it record anything that they may pop up in, similar to the Tivo wishlist? Why is there no handy movie rating system? they are extremely helpful when planning your recordings. And that new remote with a backlight that turns off in the blink of an eye lol, what's that all about. Now yes there are many great new features that the Horizon software offers us but when the very basics are missing you have to ask yourselves why should I bother to stay with virgin when they themselves cant be bothered with me the customer. Sky can already do all these things so much better and with a far more elegantly sleek system. I have been a customer of Virgins from back in the days when it was NTL World and now I am seriously considering joining Sky. No doubt, they will claim that many new features and implementations are coming soon. Newsflash: the basics should have been there from the start. Rant over 🙂3.9KViews10likes9Comments