ContributionsMost RecentMost LikesSolutions360 box recording - no sound, starts part way through I’m having issue with recordings on my 360 box. The first one is whenever I select “watch” (even where it offers “watch from start” and I select that), the recording starts part way through. It can be 5 minutes in, half way through, the end of the recording. It seems random. It actually playing from the start is definitely the exception. The other issue is it never plays with sound at the first attempt (even on the very odd occasion it actually plays from the start). It takes coming out of the recording and starting it again multiple times to get it to play sound. Any ideas? Re: Audio Sync problem with new 360 box I’ve managed to use a workaround for mine. No thanks to Virgin though and it involved spending a bit of my own money. It is basically the fix some people used with the similar Sky Q issue before Sky actually fixed their software unlike Virgin, using an audio splitter/converter. The HD Fury Acana is the most popular one but I got a cheaper alternative on Amazon, an Ezcoo splitter. https://amzn.eu/d/gPRr2OA Still relatively expensive though for something Virgin should be fixing. I got it for two reasons though: firstly I upgraded my soundbar to one that had Dolby Atmos and this acts as an eARC port (my TV only has ARC), but I also suspected this would be a workaround for this Virgin issue and it worked. I can have the 360 box set to follow content and get a range of audio formats including Dolby Digital 5.1 with no lip sync issues. You plug the splitter into your TV and to your soundbar using the output HDMI ports on the splitter, then you plug in your things like Virgin box, Blue Ray, etc into the input ports of the splitter. There’s only two input ports so I got a basic HDMI splitter to add more ports. It is a wire jungle behind my TV but it works! Re: Audio Sync problem with new 360 box For the likes of Netflix, that uses follow content no matter what you have selected so there will always be a delay. I have to use a Firestick to for Netflix Re: Audio Sync problem with new 360 box Nah, doesn’t work properly for me on the Follow Content and the Beam. It seems to depend on the output. Stereo PCM is fine Dolby 5.1 isn’t perfect but it’s acceptable Dolby 2.0 is a disaster. Worse than ever, I’d say. Why can’t they just properly sort it? Re: Audio Sync problem with new 360 box Interesting. I have a Beam and haven’t tried the Follow Content for a while. Will give it a try when I’m home. Tried the PCM 5.1 the other day and even though the Sonos app said it was just PCM 2.0, something more was being output through the surround speakers. Nowhere near Dolby quality though. Re: Audio Sync problem with new 360 box So in addition to the sync issues with Dolby that I’ve had ever since getting the box and the odd issue with sync on certain channels even with Dolby switched off, over the past few days I seem to be getting sync issues on every channel even with Dolby switched off. I’m fed up with this box between this and the bizarre way it seems to store recordings. Give me the V6 any day over this! Re: Audio Sync problem with new 360 boxI meant HDMI switch rather than splitterRe: Audio Sync problem with new 360 boxHas anyone successfully managed to 'resolve' the issue using the HDFury Arcana box method suggested by @Lewey13 previously on page 20? Seems to have worked for a similar audio sync issue on the SkyQ box. I'm not convinced the cause of the issue is the same as here, however. It is expensive, but I'm toying with getting it for another reason but if it was a definite solution here, it would push me towards getting it. Reading up on the HDFury Arcana, I think the setup would be: Arcana output > TV Arcana eARC output > Soundbar Virgin box > Arcana input Or if you had other external devices (Firestick, DVD/Bluray, etc.), you'd need an HDMI Splitter and: Arcana output > TV Arcana eARC output > Soundbar Splitter output > Arcana input Virgin box > splitter input 1 Other devices > splitter input 2, 3, etc.Re: Audio Sync problem with new 360 box I’m now getting random channels that have no sound at all. Re: Audio Sync problem with new 360 box I got invited by Virgin Media to complete a Trustpilot review today. So I gave one star and explained the situation with this issue. I got a response really quickly - “We cannot guarantee that 3rd party equipment will work”