ContributionsMost RecentMost LikesSolutionsRe: Why can't I get virgin media both neighbours have it? Afternoon, Please can anyone help, i seem to be going around in circles with VM over the last month+. I have moved into a new build and need a new connection (the builder has laid cables but not connected to VM). All the neighbours have VM but VM system is saying its not available when it clearly is. Apparently, I need a spotter (?), but trying to get hold of one seems to be impossible despite repeated promises from VM that someone will be in touch. Is there a number for these spotters I can call or a job site I can post the request on? Thank you in advance Re: Why can't I get virgin media both neighbours have it? Hi Martin, Wondering if you can help with getting a spotter(?), I can detect virgin media from my neighbours and would be great to move my current package to new address (its a new build in the street so possibly not connected to the virgin media network). Thank you in advance. jamie Re: Why can't I get virgin media both neighbours have it? Hi Martin, I havnt, I just did the address check on the website and it said someone would be in touch in 10 days but I’ll speak with the movers team, thank you for suggestion. jamie Re: Why can't I get virgin media both neighbours have it? Hello, Please can you help? We currently have virgin broadband and would love to take it with us but the new address doesn't appear to be serviced despite the entire street having virgin. Is there anything I can do? Thank you in advance, Jamie