slimcraigy
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Re: TV 360 as part of new package. Unsure about it. Recontracting difficult 2 x price. Outbound passback
Just wanted to say as well. I think the lady let slip at the end of the phonecall those on 360 now don't get packages for less than 90-100 and it's just a one off deal so basically I think next time (if there is one) it'll be more expensive than if I'd stayed with V6. Too late now it's updated even though I was told it may stop. No wonder there's a big push for 360 if they can charge more when it's recontracting time.648Views0likes0CommentsRe: TV 360 as part of new package. Unsure about it. Recontracting difficult 2 x price. Outbound passback
Thank you. This is what is so frustrating when I call and ask and nowhere was £5 mentioned. I think I even said someone mentioned it should be £5. It's a right mess at the moment. Unknown services listed in part of my bill, old bill listed before I click further "view in my virgin media" or whatever it is called. Yeh they've given me 360 by looks of it.Damn thought they'd stopped it.656Views0likes0CommentsRe: TV 360 as part of new package. Unsure about it. Recontracting difficult 2 x price. Outbound passback
Hello. Thanks. I haven't noticed anything different about the boxes although I think a text was sent yesterday saying something was activated even though I was asking for it to remain V6. They said something wasn't activated anyway (whether it 360 or contract I don't know) It's been since 28th march though so... I don't know with some staff. They do lie. I had tier 2 retentions looking at packages (with a third box) and saying there's no way she could get below 100 odd quid or something for something I already had 67 and 72 quoted for 2 boxes. One said it was almost double price. Others there is a clear language barrier issue (sorry for saying it but it's true) and I have to repeat or they don't fully understand what I'm asking. The lady also told me that this will be a one off that as I'm new to 360 it's because of that and usually it's more expensive so basically next time I recontract it'll be more expensive than now. This was the whole thing I was trying to ask them about V6 becoming 360 and could I change it (before the activation happened) and nobody could understand me. I've ended up with something I didn't really want now, one less box (so I can't watch what I pay for it's other family members) and just wonder if I want to cancel what is the cheapest way I can cancel it Is it really going to cost me £500 to cancel (in a cooling off period). I could lower services if/until I cancel can't I? I don't know how many hours I've spoke to them over last weeks but it's a lot. Isn't adding a third box meant to just be £5 or £10 extra or something I think it may have been you that said it.668Views0likes2CommentsRe: TV 360 as part of new package. Unsure about it. Recontracting difficult 2 x price. Outbound passback
Hello. Up for recontracting recently and rang a couple times with offers varying from £72-74-96-116 depending who I spoke to, when (bearing in mind 37.50 for everything Gig1 netflix sports hd, cinema uhd, 02 VOLT and supposedly hub 5). Every time I phoned offers changed. Was told to look on website but can't as every time an "oops something went wrong back to home page" message appeared or similar so impossible to look at packages online. Ended up offered 360, tnt, sports cinema netflix same deal except not V6 boxes as for some reason they're more expensive and also mentioned a credit due meaning I wouldn't have to pay anything for a few months (which did influence my decision), so I said ok then was worried about this TV 360 and made a thread about it. I have rang back and kept eye on bill recently and now instead of credit there's £235 to pay next bill (after going up to 75 from 37.50) before that. I'm concerned and still a bit confused what I'm getting whether I don't have to have 360 any more, as I was / am worried about it. I was informed I could get 3 V6'S (by a user on here) so did try to ask for them (maybe if I could cancel 360). The best I could get eventually (after many calls) was these 360 boxes and a third box would double the price or something after being said to be £5 or £10 earlier. Told me to wait/ activate 360... and similar messages which was exactly what I'd was trying not to do. I'm so confused. 1. why there was a credit "error" (if it even was an error) as that really influenced my decision to take a package for £72 in the first place (considering it was from 37.50 is still double but at least a credit softened the blow). Worried that now it's showing £235 outstanding and why as even at full price for a month it shouldn't be that much. Surely after just laying 74.50? I was thinking of cancelling altogether but told if I did it'd be £500 odd quid to do so what about / when I am supposed to have a cooling off period am I not? So I can't have 3 V6's (or could if I didn't have 360 (software upgrade I'm unsure if it "upgraded") n therefore if I even have 360). Either way a third box seems to make a package way more expensive apparently (doubling). I wanted the third box tbh as it isn't me that even gets to watch the TV I pay for as one my brother took, and one in living room so it's been a massive headache. I mean if I cancelled in cooling off period I shouldn't need to pay £500 surely. Yeh I know it's 30 days but doesn't have to be at highest price. Something doesn't feel right and I didn't know if I have 360 or they'll stay V6'S now and this £235 that came out of nowhere I want to know how much that should be. No way is it supposed to be that much. No way. It really is hard on phone to Virgin, some agents are good others there's a lack of understanding/ barrier at times (sorry for saying and no offense but honestly feel it doesn't help). My bill now shows £235 and £135 Credit (not what it was originally it was a lot more credit supposedly in error). My services though it says Gig 1 and TV unknown, Phone unknown or something so I don't know if I even need to activate TV 360 with remotes now, if they are V6 (I'm assuming) still and I really would have liked a third box added for me in my room. Really don't want to phone up again as it's getting to a point I should just cancel everything (apparently that means no discounts afterwards if I don't leave fully unless that's another lie I was told). In which case if I do and give a 30 day notice in what should I do about the package (in cooling off period)? Get it as low as I can manage or have a new contract until a 30 day period is up? It's just so confusing and it's been a nightmare recontracting again. Every time it is. I have screenshots to prove contract (I also have them of credits that were showing allegedly now in error) and now the contract is suddenly £67 not £72 (which showed £77 initially albeit I think £5 was for activation of 360 £5). I'm wondering if that is just V6 now and rest sports, cinema netflix etc. as haven't seen "unknown" before and the rest is my previous contract I think showing.819Views0likes0CommentsRe: TV 360 as part of new package. Unsure about it. Recontracting difficult 2 x price. Outbound passback
Hi. I've just tried ringing back again and asking if they can stop the upgrade or add a V6 and they say it's like 80-100 otherwise so I don't know what to do. There seems a barrier as well like what I'm asking and they're asking if I need help setting 360 up when I want to prevent 360 tbh but I dont know. I also had to ask about returning my hub 4 as there was an email about it and she said I don't think you need to (but not sure of she understood I meant a hub 4) Also asked about a wire as the splitter is a bit dodgy where the ethernet cable joins the hub (other goes to V6 box ) but all they sent was a replacement ethernet cable which is not the same thing. I don't know what to do. Should I cancel and will they ring me if I do? I ant seem to get anywhere when I phone and am due some bill credit too so wanted to know what happens if I cancel and give 30 days notice? Do I get charged at mega expensive for 30 days of they don't ring. I duno why they can't just stop the upgrade if you said I don't have to have it. The lady was just saying have you tried remotes and I'm like no I don't want to activate any of it!!! Really tired of this tbh. Got other numbers to ring but unsure if I'll get UK retentions or elsewhere which sometimes matters (hope this doesn't sound bad). It can't be reversed either can it so kinda panicking I'll be stuck with it. Sorry. Probs sound like a bit frenetic but havent slept n stuff. Regards Craig S.846Views0likes0CommentsRe: TV 360 as part of new package. Unsure about it. Recontracting difficult 2 x price. Outbound passback
Thanks japitts. I guess they lied to me again about the 3 V6 boxes then as I'm sure I've asked a few times and told I can't have them and it'd have to be 360 and a mini. I honestly think I've asked numerous times about it. I had to ring up about something (maybe intermittent broadband) and said to my brother about moving a box to my room when F1 season started and possibly get a third box, which maybe why he "stole" the other box when they told me I couldn't get 3. Like I said they lie about things and it seems to be tolerated. I have no idea why people would be upset with a freebie either, other than if it's inconvenient like the 02 SIM for £25 they don't want. That I do understand as it's a separate bill, extra faff, they may be happy with who they're with already etc. but also added benefits. Looks like I'll have to cancel this package altogether or just hand my notice in to leave, as it takes way too long to negotiate a decent price now and multiple calls. If I did stay I'd have to get V6'S back and maybe an extra one but honestly I have already rang a lot/ spoke for a long time and not something I'm looking forward to doing whatever I decide. Appreciate the information.906Views0likes0CommentsRe: TV 360 as part of new package. Unsure about it. Recontracting difficult 2 x price. Outbound passback
Hello, japitts. So, if it's streaming focused wouldn't they be pushing bundles like Disney and those kinds of things with 360? Or trying to get a third box? If it's cloud based recording then.i guess that means a good internet connection is a must and won't be able to play back without it. I just wish they'd have done me a price like they did last time. I mean £10 extra sounds reasonable or up to 50-60 range depending on what else is included. I just get a bit annoyed that I can phone up about it twice in a day and prices change between agents, or ill say please note that deal for me and even told I had 48 hours the first time, rang back and it had changed so it's really annoying and I hate recontracting. They say look on the website, so I click the offers or upgrades and just get an "oops page not found, go back to homepage" every single time. Told to use chat, look in the app, all of which I've done to no avail. I have rang up many times and spent hours on the phone and still ended up with a half way house of compromises with no option to revert back to V6 if I don't like 360. There's a cost of living crisis too and people are trying to limit spending and stay at home more so obviously good deals from providers would be welcome. Loyalty bonus. How about that as well? I mean wouldn't you be fed up with being lied to? How many excuses they made up why they didn't send the hub 5 I don't know. Anyway, sorry for the soap box and thanks for the reply. I'm still considering what to do but leaning towards cancelling now tbh. Duno why V6 would be more expensive or you can't have 3.942Views0likes6CommentsRe: TV 360 as part of new package. Unsure about it. Recontracting difficult 2 x price. Outbound passback
Hello Tavis75. No the issue is it IS the 360 and knowing that it's double what I'm paying now (as SIM not included now). £80 with uswitch SIM that is more complicated than needed too/ have to jump through hoops for as well. If they fear losing custom they offer decent deals so why don't they offer it cheap(er) in the first place, or at least make it easier or give their retentions departments better powers. I have got through like that sometimes when saying id cancel (and meaning it too) and if they're decent they straight away offer better deal, I declined the first one that time, and took the second offer (this was a while ago and not this recontracting period). Ideally I'd have 3 V6 boxes but get told that isn't possible. I mean I only really needed two, one for living room and one that was in conservatory that I told my brother I was moving to my bedroom. He came back from his ex / kids mum's with coax and put it in his room and I was secretly fuming but didn't say much due to the agro it's cause. Hate arguing and maybe should have said more at the time but didn't. I had that deal or similar to you (you could have changed the £25 SIM to a cheaper one via uSwitch). It was a good package for £60 and Volt would double your speed but I felt the exact same as you at first until I learned I could do that. I know what you mean about things you don't need but added extras/ bundles are usually cheaper than dropping things. Tbh I usually get so frustrated and wound up by being told different things by different staff and prices and why they didn't do this or that, I usually end up phoning up and saying get rid of it, I'm sick of them and it's not worth it. I have plenty of reason to walk this time round too. I mean false advertising a hub 5 with a package and not sending it for 18 months is one, internet issues, service m, being lied to, duped into dropping complaints and then not sending it meaning I had to phone back about it etc. There's some good customer service people but some... I'll leave open to interpretation. What did you end up doing if I may ask? Did you go with another company? It's tempting to just get internet now speeds can be matched or almost matched by other companies and true FTTP low latency service. Basically it's internet and netflix for me ATM mostly anyway so leaving is looking more attractive but have to deal with the family fallout I suppose.1.7KViews0likes0CommentsRe: TV 360 as part of new package. Unsure about it. Recontracting difficult 2 x price. Outbound passback
Hello newapollo, so they could give me 3 V6's? They seem to have told me differently and it's only possible with TV 360. Could be another lie to get people to switch to their preferred choice. That's the thing if it is marmite though, then basically I'm stuffed if I don't like it as they said I can't switch back either so how do they expect people to "upgrade"? I usually like to know what I'm buying and if I don't like it I can cancel within a certain period and take the other product out usually. Not here though, as seems like it's all one way once done. Yeh I'm really not sure about it. As said to Lapitts above this doesn't even benefit me much anyway. Internet does really and rest is used by the family (one box I don't mind being in living room) but the other being moved I'm not happy about, but i know the agro I'll get if if I bring it up. Thank for your reply.1.7KViews0likes0CommentsRe: TV 360 as part of new package. Unsure about it. Recontracting difficult 2 x price. Outbound passback
Hello thanks for your reply. I did ask about keeping V6 and he said it would be £77 instead of £72 (well at first he managed £66 which I thought wasn't too bad but when it came down to it it was less internet speed and something else missing iirc). I honestly have had so much frustration with Virgin I genuinely would like to leave and try someone else. I mean I get honest agents sometimes on the phone and even they said not sending me the hub 5 was "unacceptable". It would honestly benefit me if I did leave tbh as at the moment I don't even watch any of the TV I pay for except netflix as my brother "stole" the box for his room that I'd mentioned I was putting in my room. Took me massively by surprise brought coax back from his ex/ kids mum (who had just changed from sky to Virgin and took coax out) and ran that from downstairs to upstairs in his bedroom. I didn't want to argue about it but was secretly fuming especially after I said I was getting it out in my room. I am not downstairs a lot any more. I have anxiety disorders and other Mental health issues and I can't concentrate with all the noise, I hate that I have to do this, but I really struggle to be downstairs with my autistic nephew who is up and down on volume of a tablet all the time, even on my brother's version of "low volume" it's very loud and distracting same thing on loop. Brother, mum and TV on at same time is just too much for me. That is in the main living room where one box is I would feel guilty about moving. I probably sound an awful person and feel bad about it, but I just can't be down there with that noise and now I'm the one without the TV I pay for. Back to the 360. So I should have been allowed to have V6 boxes still for the same price? Another thing they have sneakily done here is not bundled a SIM now. That was part of it before too so have to get rid of that or recontract as it's due up too (plus price increase). Afaik I have no Disney + or Paramount +. I didn't know I had to do that with outbound retentions as I had a direct phone number for them and literally rang them. They said to me I needed to ask for a referral form. There was also an instance of an agent typing one up on one phone call. I just get a bit frustrated they can't offer similar deals I see online and know are possible. People are living in a time where cost of living is high so of course people will try and get best prices for things when it's left right and centre expensive for food, electric, gas etc. I am unsure about 360 due to the master slave thing and losing space. Not able to go back to V6 once it's done either isn't great. I've seen others get similar deals more recently to what I was paying before and have the uncertainty of 360, even if some may think £72 is not too bad, it's still double basically when/ if I add a SIM for Volt benefits. Wish I had a solution with least agro caused in my family as I know what my brother would say if I took "his" box away and put it in my room. I guess I'll have to either take the package or cancel but does that mean I'll be paying monster prices if I hand a notice in? Would they call with a better offer if I did so? Thanks for your reply btw. Edit - What do you mean by 360 V6 conversion masters mitigates for this? Is it not still a master and slave (one master box)? Or does that slave have a HDD that's accessible?1.7KViews0likes0Comments