ContributionsMost RecentMost LikesSolutionsRe: Why can't I get virgin media both neighbours have it? I'm having exactly the same issue here. I'm moving to a flat around 200m away from where I currently rent, and would love to bring my Virgin Media service with me. Having checked the postcode and address, the service checker said Virgin Media broadband was unavailable. That seemed extremely strange, so I changed the address to the houses either side of the new property and both can access Virgin Media broadband. I do hope it's not a capacity issue. I also noted that the property address itself seemed incorrect, as it's a house that's divided into 6 flats but is listed as 12 flats (which I believe was the case back in 1997 - 2010). Any help would be much appreciated! Thanks.