goldstonebha
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Re: Horrendous Service & Inability to cancel without being charged twice & Non existing customer service
Selina3 wrote: Richard Branson should be ashamed of himself for having an organisation like that! I don't think Branson has had a shareholding since 2013 when Liberty Global bought Virgin Media. The current company is Virgin Media O2, a joint venture of Liberty and Telefónica.720Views0likes0CommentsRe: Checking our broadband bill
I don't want a new contract as am hopeful of getting a fibre supplier at some point although frustratingly G.Network has so far left out our end of the street. Virgin seem to be in no hurry to upgrade our area to fibre. I guess there's nothing I can do for the time being but surely I can get an explanation of what the 'Broadband XL Discount' which isn't a discount is.729Views0likes2CommentsRe: Checking our broadband bill
I did call Virgin last year and asked if there was anything they could do on price and was told no, and neither was an upgrade on offer for the same price. I want to know what I should be paying for this service and if I was treated unfairly. I do not want a new contract.760Views0likes1CommentChecking our broadband bill
Wondering if this is reasonable for what we are getting. In particular what is 'Broadband XL Discount', which is an addition not a discount. Prices including VAT: M250 Broadband £53.80 Price Rise Charge £5.12 Standard Contract Term £0 Broadband XL Discount. £6.45 Base Simplification Toolkit Credit -£2 Total £63.37 Been with Virgin a long time and there have been free speed bumps but not for some time. Service has been rather poor and an engineer replaced the router and repaired an external cable last week.1.2KViews0likes11CommentsVirgin's (old) phone system and migration
I'm helping someone with their 'landline' switch off. 1. Does/did Virgin run its own analogue phone line system separate to BT/Openreach, or maybe has/had both? 2. Presuming it's a separate switch off, I presume customers are forced to take phone services over coax or fibre? 3. What set-up(s) do you need to maintain a phone number? Thanks449Views0likes3Comments