Virgin Media Virgin Media Community

Joedzn · 03-07-2023

Following from having a MyRates Transfer of account to another member of the household, he has left the organisation and the house, we have agreed to close down the existing account and to then join back under the original account holders name.One th...

Joedzn · 04-07-2021

Hello,We have recently filled out a my rates form to transfer our account into my brothers name and apply the discount, the results in our account being closed, the question i have is as follows,Do we have to pay an early disconnection fee as we are ...

Joedzn · 27-06-2021

Following on from our quest to transfer our account into a different name through the My Rates scheme We now have a new question regarding emails following the transferDo we lose all the email addresses, primary and all secondary emailsCan we keep th...

Joedzn · 12-10-2022

Hi, Your best option is to call virgin media and log a fault, a SuperHub 2 is considerably old now so you would likely get a 3 or 4.To contact virgin either call 150 from a Virgin landline or virgin mobile, or 0345 454 1111 from any other provider.

Joedzn · 12-10-2022

NTL is the company name prior to VM buying them, the cable in that box should work providing it was not cut by sky during install.

Joedzn · 05-07-2021

Thanks for the prompt reply, He has been unable to find any information regarding a disconnection fee, hence why I came here, we are currently in a contract, expiring in september next year, would we therefore be liable to pay the outstanding on the ...

Joedzn · 05-07-2021

I believe that the form we have filled in closes our current account and creates a new one in my brothers name, we received a disconnection email and a new connection activation email

Joedzn · 03-07-2021

Is it possible to transfer the current my virgin media account to a new account number or is this what this would have been?Regards,

Virgin Media Virgin Media Community

Virgin Media Virgin Media Community

User Statistics

User Activity

Email & Phone number transfer again

Account closure

Email transfer

Re: Super Hub won't start and goes in a loop

Re: NTL Wall Socket

Re: Account closure

Re: Account closure

Re: Email transfer