ContributionsMost RecentMost LikesSolutionsRe: Why can't I get virgin media both neighbours have it? Hi @Molly_G They said technical team but actually transferred me to the debt collection department. When I told them I needed technical team, debt collection department sent me to customer service who after 30 minutes still hadn't picked up and I had to drop off due to work. Any help would be really appreciated. Many thanks Re: Why can't I get virgin media both neighbours have it? Hello I will be moving next month to a property which the movers team says has no access. However every single other property on the road has access and my property has direct street access. Movers team person only looked online and confirmed what I found then transferred me to the wrong department. Please could someone help? Many thanks