Redwards86
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Re: Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)
Well VM have only just managed to send me the DSR info I requested- minus the notes left by their call centre agents - info I requested initially. This has taken them 60 days as the first time they did the DSR against my mobile account despite me giving them the account number etc. I now need to chase the notes and then make my complaint to the ombudsman which will probably take me a week or so to do once I have everything back from VM. I can’t understand why VM wants to make customers go to these lengths when they could easily enough fix the issue.831Views1like0CommentsRe: Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)
Client62 wrote: One would not expect 1471 to have any clue about Direct IP calls. The phone doesn’t even ring though. I’ve tried turning off the call garden off and it still logs the missed calls but the phone doesn’t ring.1.2KViews1like1CommentRe: Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)
Client62 wrote: The VOIP no number calls sounds very much like Direct IP (SPIT) calls. Spam over Internet Telephony (SPIT) is a process of placing a VOIP call to a public IP and using the default SIP port 5060 in the hope of it being routed to a functioning telephone. It isn’t that. The calls that log on the handset don’t show up on 1471 for example.1.1KViews1like4CommentsRe: Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)
Paulina_Z wrote: Hi Woodbutcher1234, Thank you for your post and we're sorry to hear that this has been your experience. Have you been in touch with our team about this issue before to discuss this further? Have you been able to raise a complaint with our team about this ongoing issue? If so, then I can assure you that our team is working hard to have this rectified for you as soon as possible and will reach out to discuss this further. Thank you. Really?! The response I had from your complaints team was to suggest that you can’t be compatible with every phone on the market and that I had to like it or lump it. My complaint is now marked for alternative dispute resolution, but I can’t actually follow through on that complaint as you’ve messed up my DSAR.1.2KViews1like0CommentsRe: Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)
Ilyas_Y wrote: Thanks for speaking with us today Redwards86 on the forums. We have processed this DSAR request for you and everything will be with you in the next 28 days. If you have any other queries - feel free to reach out. Kind regards, Ilyas. Even now you can’t get it right. I explicitly said you sent me DSAR relating to my mobile account and not my VM account as requested. After messaging me you’ve said your now sending me the DSAR for my mobile account. I already have that, don’t want or need it. You also got it wrong and sent this when I requested for my VM account so I shouldn’t have to wait another 28 days. Looks like it’s a call to the ICO as trying to speak to anyone at VM is like banging your head against a brick wall.1KViews1like40CommentsRe: Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)
So the idiots at VM can’t even get a data access request right. 4 weeks ago I submitted it - today they come back with about 4 pages of A4 with all the details of my Virgin Mobile account and nothing for my Virgin Media account. I know I submitted it to virgin media and not virgin mobile but of course they are now saying I have to resubmit it and give them another month. It’s just fob off after fob off and mistake after mistake!998Views1like45CommentsRe: Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)
Lee_R wrote: I am sorry you feel the way that you do Redwards86. The team are working hard. Regrettably some issues are more complex than first anticipated and therefore can take longer to solve than we or our customers would like. Regards Lee_R VM have been aware of this issue for over 6 months. https://community.virginmedia.com/t5/Home-Phone/Caller-Id-shows-calls-from-quot-No-Number-quot-every-2-hours/m-p/5029485 Whilst I get some things take longer than others to resolve this is far beyond an acceptable service. As others have said - the staff at VM are largely unaware of the issue and therefore technical regularly give customers wrong information such as change phones, change numbers, add anonymous caller rejection or booking engineer visits that won’t help. Surely it would be cheaper for VM to just fix the issue then all the time it must take with the call centre staff trying to fix something they never can, wasted technician visits that won’t fix it & even just time replying on here. All we get are non-committal responses of “we are working on it” but with no timescales, no road map & no telling your own staff that there’s an issue.1.1KViews2likes48CommentsRe: Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)
Lee_R wrote: Hi lenworth, thanks for posting and welcome back to our community. I am sorry for any concerns the 'no number calls' logs may be causing you. Our company are aware of the issue and are working hard to resolve it. Regards Lee_R Working hard or hardly working? There’s a big difference between the 2!1.1KViews0likes51CommentsRe: Constant "no number calls" since moving to IP Telephone from landline (Home) (Resolved)
Chris_Myers wrote: Weekly update for the service manager (Ramon) - passed on to him from the manager of the technical team working on resolution - some good news... The full scope of the issue has been identified. A solution is proposed (worked out with 3rd party equipment supplier) Some additional testing is required to ensure this solution addresses the issue fully. This will then (probably) be flashed to users' equipment in due course. No resolution date, but confident that date is near. This seems very promising. (I am now scheduled for weekly updates - next one probably 27/28th). Well that sounds very promising! You’ve finally got to speak to someone at VM that actually cares. When I last spoke to them they couldn’t of cared less and just put the situation into deadlock. I’ve had the deadlock letter but am now waiting for all the call recordings etc that I need. If I’d spoken to the same person as you this could very well have been resolved that way rather than me having to take it externally and VM take up time pulling all the call recordings etc. Don’t suppose you’ve got any direct contact details for this person that you could share? It would be quicker and easier me for an VM if I could be dealt with in the same way.1.4KViews1like5Comments