Tommo881
On our wavelength
Joined 5 years ago
User Profile
User Widgets
Contributions
Re: Audio Sync problem with new 360 box
I don't want to cause a backlash with people still suffering, but as a person that has previously posted in this thread with the same awful sync problem it is now resolved for me. Am purely posting for the benefit of other people using the same kit (Casbar from a couple of messages ago) in case it is just kit related (and the makers of that have resolved any problems they had with audio sync with their software updates - reading elsewhere it's common, especially with Sonos and indeed the LG C1). My kit: LG OLED 65 C1 TV Sonos Arc soundbar (with x2 Sonos One's as rears) HDMI 2.1 leads connect between the above via eARC on the TV (these 2.1 rather than standard leads could be important)2.1KViews1like9CommentsRe: Audio Sync problem with new 360 box
I've posted here before about the sync problem but after reading Makeitsimple's update thought I should update too. I recently got an LG C1 oled TV along with 8K HDMI leads and noticed a marked improvement. I thought it might just be because the TV supports eARC HDMI but perhaps it's the eARC along with the higher spec leads that is helping. If anyone from Virgin is reading this though it still isn't perfect compared to watching channels through the aerial. And Channel 4 seems worse than others for some reason. And the sync still can wander at times on any channel as I'm watching. But as I said it's nowhere near as bad as it was before I got the new kit. I should also note that I don't know what the quality of the sync was like pre-upgrade as I came straight into the new 360 world so can't compare it to that.2.5KViews2likes9CommentsRe: Audio Sync problem with new 360 box
The Virgin Media CEO is Mr Lutz Schüler https://news.virginmediao2.co.uk/leadership/ https://www.ceoemail.com/s.php?id=ceo-9632 His email: deleted@virginmedia.co.uk It can often make a difference writing a polite concise email to a CEO about the problem when all other avenues have been exhausted, listing specific names of Virginmedia staff that you've been fobbed off by dealt with. I intend to, so if others do as well it might bring it to the attention of the appropriate people. [MOD EDIT: Personal and private information has been removed from this post.]2KViews1like13CommentsRe: Audio Sync problem with new 360 box
Seeing as this is a problem with the software upgrade to 360 (I joined in April so 360 and the sync issue is all I know) Virginmedia should allow customers to roll back the upgrade to the previous 'working' version so we can enjoy watching TV until the problem has been resolved. Although this would mean Virginmedia having to admit problems with 360 - come on Virginmedia just admit it and let us have a decent TV viewing experience until you’ve fixed it.1.8KViews1like15CommentsRe: Audio Sync problem with new 360 box
I've posted on here a few times complaining about the problem. My box has recently updated to version 4.34 though and it does seem to be much improved. I've switched from having Video set to 1080p (which made it bearable before) to Automatic and as I said it does seem to be improved to how Automatic was before (100% out of sync). Anyone else on 4.34 now? How is it for you? I'm using a Sonos Beam and Sonos Ones left and right. And Virginmedia can you please let us know what is new in 4.34 and whether the update has addressed the problem? As in a proper technical list of what was released... Please don't direct me to the usual Dutch site though as this only goes up to 4.33 (https://community.ziggo.nl/t5/Tips-van-Ziggo/Alles-over-de-software-updates-van-de-Mediabox-Next/ba-p/681198) *Edit: I will say though it's still not as in sync compared to watching the native apps on my TV - iPlayer, Netflix, Amazon etc, or terrestrial BBC, ITV, C41.8KViews0likes1CommentRe: Audio Sync problem with new 360 box
Hi Virginmedia Re: F009175618 I think it's been about a week since the SLA has not been met so it's time for a reminder that we are waiting for a fix. Please can you provide an update. At least tell me what the team working on this are saying, where they are at on it and their new expected time of delivery? Or is F009175618 just something made up and there is nothing being done about it? Or has it even been marked as non-fixable? Be honest. I guess you could keep this rolling and rolling and rolling saying "we'll update you when we know more..." Thanks.2.4KViews4likes4CommentsRe: Audio Sync problem with new 360 box
I do find it a bit weird when there are specific replies from Virginmedia staff directly to to individual users on here when there are many of us here reporting major problems. How about we all get a general announcement of the problems? It's almost like you don't actually care about us who have already reported problems with your service.2.2KViews0likes5CommentsRe: Audio Sync problem with new 360 box
Just to keep this thread on topic and not about the last post about general Virginmedia customer service, a reminder that we are here wanting to resolve the audio sync problem that we are having using a TV, a sound bar and the 360 box. It seems though Virginmedia have finally admitted it's a problem on their part and have raised a ticket (ref: F009175618) to resolve it. However, if you are reading this because you are experiencing the same problem and whether you are a new or an existing customer that is experiencing the same dire problem, please add your comment here too. Don't just read our comments, add yours. It's been ignored and denied for far too long.2.4KViews4likes0Comments