Thanks for coming back to us silverfox50.   We appreciate you trying. Can we ask what lights you have on the from of your router currently? We have tried to do diagnostics from our end and it is not picking up any information from your hub?   Can we ...

Hi @Lisakilday,    Welcome to the forum page and thanks for posting this on here.    Sorry to hear you already have a cable, would you mind posting a picture of this so we can diagnose what cable it is.    Then we can assist you from here.    ...