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since ‎01-02-2021

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Hello,So I had an engineer visit on 20th March to switch my telephone line over from analog to digital.  I was told I had to do this otherwise my phone would be disconnected.However, I just received my bill and I’ve been charged £20 for the visit, wh...
Hello,I’ve just had an engineer visit this afternoon to replace my hub and switch my phone over so it now is plugged into the hub.  He also replaced my connectors outside, the thing is my TiVo box is now stuck at 16% downloading the channels.  I trie...
Hi,I just got an email from Virgin Media advising my monthly package will go up £12 a month from 1st May.How do I arrange to switch to the Bigger Bundle that's £39.50 a month?ThanksMark 
I've recently had an email from Virgin Media stating I need to arrange a switchover to fibre for my telephone line.  I rang 150, and after 45 minutes was told I needed an engineer appointment to replace my old Superhub.  The woman said she'd booked a...
My V6 box has issues when playing recordings - it occasionally freezes and the picture breaks up.  This happens all the time, I’ve checked the service status in my area and it’s fine.ThanksMark