jk1990
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Re: Hub 5 Firmware Upgrade
Anyone else got LG-RDK_7.6.20-2306.5? Config file rolled out 30th April. Hub began flashing green, tried to reboot once overnight in the early hours of the 1st but the firmware did not change. It has now applied the config file overnight today. According to trusty Ziggo who actually provide info on the firmware updates, it's not doing much but I've not had time to test the 2.5G port yet. I am pretty sure I'm in the early deployment groups, which are likely quite small. Google Translated sourceRe: Hub 5 Firmware Upgrade
So the unit is developed by Sagemcom who are widely leveraged for ISP routers/gateways globally and provide in the UK devices to BT (e.g. BT Hub 5 / PlusNet Hub 1), Sky (e.g. Sky Hub 4) and Virgin (Virgin Hub 5). They also deploy models globally. The Virgin Hub 5 is actually a Sagemcom-f3896, we can see this within the declaration of conformity. Under the UKCA declaration the product type is listed: MANUFACTURER : SAGEMCOM BROADBAND SAS ADDRESS : 250 Route de l’Empereur - 92848 RUEIL MALMAISON CEDEX- FRANCE TRADEMARK : SAGEMCOM PRODUCT RANGE : Docsis3.1 Cable gateway PRODUCT TYPE : F@st 3896 LG PRODUCT NAME : F3896LG-VMB IDENTIFICATION : Pack : 253 920 970 / product : 253 914 782 POWER SUPPLY UNIT : 191635520, 191611546, 191635538 Key checks in the UK conformity are ERP (effective radiated power) as well as itemising all power supply unit variants and ensuring conformity with electrical standards. Under the CE declaration (European wide) of conformity the unit is also listed: Notably here you will see that there are two devices listed as PACK/PRODUCT: F3896LG-VMB and F3896LG-ZG. Here VMB stands for Virgin Media Broadband and ZG stands for Ziggo in the Netherlands. The devices are identical in nature but belong to different carriers hence the split. Firmware is issued by Sagemcom and both the Virginmedia and Ziggo customers get the same firmware. Within the firmware is a "language.js" file where there following is set: "// default to upc styling var styleName = "upc"; if (skin.indexOf("virgin_media") !== -1) { languageProductMap.en = "uk"; styleName = "virgin_media"; } else if (skin == "ziggo" || skin == "sunrise" || skin == "yallo") { styleName = skin;" There is some conditions here which in layman terms is effectively saying check if Virginmedia or ziggo, and if Virginmedia set to UK else set the theme / style to yellow/sunrise (ziggo colours). Firmware always seems to go to Ziggo first on mass rollouts, often 3 or so months before Virginmedia. I have noticed a few times now Ziggo get a firmware and on their forum there ends up being a lot of complaints and that same firmware never hits Virginmedia's Hub 5. So there does seem to be some logic to factor in whether or not a deployment goes to Ziggo, and then subsequently Virginmedia. Else it could just be Virginmedia are slow to deploy it, and a more recent one comes out by the time they get to the point of issuing. The Virgin Hub 3 is much the same process but made by Arris. Ziggo call it the "Ziggo ConnectBox." Models are listed here and as you can see, mimic Virgin's Hub's. All of this means that the wonderful people over in the Netherlands get to experience the same joys we do with these hubs! 😁Re: Hub 5 Firmware Upgrade
Nice to have more control over the unit as well. I'm just using WiFi as everything on the 2.5Gbps port was in the same room, the only thing that could do 2.5Gbps was the desktop, and I get over 1Gbps on WiFi 6 on the desktop apparently (I'd never tested). Other things are Hue Hub, RasberryPi, TV, Virgin 360 Box and a Printer (none of which can use 2.5Gbps anyway). I have a VMWare ESXI setup that can do 2.5Gbps but the stuff I'm running on it like Home Assistant don't really need it so that's on 1Gbps for now. The switch was more "I may as well get a unit that will support future 2.5Gbps devices," as I needed more ports than 4.Re: Hub 5 Firmware Upgrade
I don’t even think the issues the firmware but rather the boot file has not been applied correctly to the hub for whatever reason. Hence alternating the firmware without considering the boot file where the features including EEE are set is a futile and pointless endeavour. Typically a factory reset should reapply the boot file however it seems this doesn’t work. Else, perhaps the boot file is applying correctly and EEE is enabled within the boot file introducing such problems. In which case disabling it and remotely reissuing the boot file would resolve. If indeed there is a firmware issue, whilst I had LG-RDK_7.6.10-2306.5 briefly last year that seemed fine (albeit I only had the firmware briefly). Could this be an option? It may be the case that this firmware resolves security vulnerabilities and hence reverting is problematic as it’s equivalent to knowingly exposing customers to security risks.Re: Can you cancel the O2 SIM after an upgrade?
I cancelled it technically they can change the package and/or you may end up paying more for less. I have volt which means I get a speed upgrade by having the sim. They said I would likely lose the speed upgrade by not having the sim. In my case I got an email after the sim was removed saying I’d still keep the package and benefits and nothing would change on the virgin side. No idea if that’s standard or if I got lucky. Sim has to be removed by o2 not virgin so don’t waste time in virgins line for two hours like I did. Nobody seems to promise it will be ok and ultimately it’s a risk you don’t know what will happen till it’s done. The only change is the sim dropped off of the account as seen in MyVirginmedia. That’s the bill the month after it was cancelled.Re: Hub 5 Firmware Upgrade
I do BT trials, EE trials, and various others non broadband related such as Anker. I did a fair bit of work with Sky on their SR203 hub when it had DHCP issues. In all cases trial participants are required to opt in and are made aware of how the trial may impact reliability. Often is the case that where intermittency is expected they’ll provision a second line to allow for the trial without impacting the main service (BT do this a lot). Did virgin not engage with you? Surely it wasn’t just rolled out without your knowledge?! I’m expecting you to say it was - wouldn’t surprise me in the slightest at this stage.
