DuffDuff
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Cancellation of contract / returning as new customer
I am going to cancel my VM contract which expires on 12/09/24. For a number of reasons I may not move to Sky etc. but how long would I have to wait before VM would treat me as a new customer should I decide I want to return? Thanks1.6KViews0likes6CommentsRe: No TV service
Hi - newapollo Thanks for taking the time to reply. My initial reaction was that I had been given duff information so I am pleased to hear that others agree. At least we know should it happen again in the future. I’m pleased to say the box arrived early and has now been installed.988Views1like2CommentsNo TV service
Today we have lost our TV service due to the failure of the 360 box. VM have told us that we need a new box which will take at least 3 days to arrive. In the meantime we have no TV services. Furthermore, and whilst waiting for the new box to arrive, we have been told we cannot install an aerial so that we can watch the TV. Should we do so we would be deemed to have disconnected from VM and as a consequence incur disconnection penalties etc. We are both pensioners and our TV is our main source of connecting to the outside world. VM’s response is disgraceful as the problem lies entirely with the failure of their equipment. We would very much appreciate it if someone could comment on what VM have told us and confirmation that what they have said is in fact correct. Many thanksSolved1.2KViews0likes9CommentsInvitation to discuss new contract
Our VM contract expires on 12/09/24 but today we received a text message from VM to remind us our contract is ‘coming to an end soon’ and asking us to ‘Recontract now’. We would not normally expect VM to be in touch about a new contract until much nearer the expiry date and not some 5 MONTHS beforehand. The text message would appear to be genuine but you can never be sure. We haven’t contacted VM yet. We would be interested to hear if anyone else has received such an early contact from VM about a new contract. ThanksSolved572Views0likes3Comments